The Multi-Unit Clinic Manager is a senior leadership role responsible for overseeing and optimising clinical operations across a multi-site eye care platform, including ophthalmology and optometry practices. This role partners closely with physician leaders, regional operations, and corporate functions to drive clinical excellence, operational efficiency, scalable growth, and a consistent patient experience.
This position is ideally suited for a leader with experience in a private equity–backed MSO's who is comfortable operating in a fast-paced, performance-driven environment and supporting practices through growth, integration, and transformation.
Key Responsibilities
Clinical Operations Leadership
- Provide strategic and operational leadership across a geographically dispersed network of eye care practices (ophthalmology, optometry, ASC, and ancillary services as applicable).
- Standardize and optimize clinical workflows, policies, and procedures while respecting physician autonomy and clinical quality.
- Drive consistent execution of care models, scheduling practices, staffing structures, and patient flow processes.
- Act as a trusted operational partner to ophthalmologists, optometrists, and clinical leadership teams.
- Support physician onboarding, engagement, retention, and alignment with platform objectives.
- Collaborate with Medical Directors and clinical committees to ensure best practices and continuous improvement.
Private Equity Environment & Growth Enablement
- Operate effectively within a PE-backed MSO, supporting value creation initiatives including scalability, margin improvement, and practice performance optimization.
- Support integration of newly acquired practices, including operational onboarding, system implementation, and change management.
- Contribute to acquisition diligence by assessing clinical operations, staffing models, and readiness for integration.
Performance Management & KPIs
- Develop and monitor key clinical and operational KPIs (e.g., productivity, access, patient experience, staffing efficiency, quality metrics).
- Translate data into actionable insights and improvement plans at the practice and regional level.
- Partner with finance and operations leadership on budgeting, forecasting, and profitability initiatives tied to clinical operations.
Quality, Compliance & Risk
- Ensure full compliance with federal, state, and local healthcare regulations, including but not limited to HIPAA, OSHA, CMS, and state board requirements.
- Uphold high standards for patient safety, clinical quality, and risk management across all sites.
- Lead responses to audits, inspections, and quality improvement initiatives.
Systems, Process & Scale
- Support implementation and optimization of EHRs, practice management systems, and clinical technologies.
- Lead process improvements designed to scale operations while maintaining high-quality patient care.
- Champion change management initiatives in support of platform growth and transformation.
Qualifications & Experience
Required
- 8–12+ years of progressive leadership experience in healthcare operations.
- Demonstrated experience in multi-site eye care, ophthalmology, optometry, or aligned physician practice environments.
- Proven track record working in private equity–backed, sponsor-owned, or rapidly scaling healthcare organizations.
- Strong operational, analytical, and people leadership capabilities.
- Experience leading through change, integration, and growth initiatives.
Preferred
- Experience supporting M&A integration or de novo site growth.
- Familiarity with ambulatory surgery centers (ASCs) and ancillary eye care services.
- Background partnering directly with physician owners or medical leadership.
- Strategic thinker with strong execution discipline
- Credible partner to physicians and clinical teams
- Change leader with high emotional intelligence
- Comfortable balancing standardization with local nuance in clinical environments