Clinic Manager

American Family Care; Oak Park (AL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Leadership development

Training programs

Job summary

American Family Care is seeking an Urgent Care Clinic Manager to lead daily operations and drive patient-centered performance across staff, scheduling, compliance, and finances. You will supervise Medical Assistants, Front Desk, and X-Ray Techs, partner withProviders, and own the clinic’s results.

The role requires 3+ years in healthcare management, strong leadership, and experience with EMR systems (Experity preferred).

Qualifications

• 3+ years of healthcare management experience, preferably in urgent care or ambulatory care.
• Strong leadership with ability to coach and retain staff.
• Active BLS certification or must be obtained during onboarding.
• Proficient in scheduling and payroll systems; EMR experience is highly preferred.

Responsibilities

• Lead and mentor non-provider staff and foster a service-driven culture.
• Oversee day-to-day clinic operations, patient flow, scheduling, and resource use.
• Monitor KPIs like wait times, NPS, turnover, and budget adherence.
• Ensure HIPAA/OSHA compliance and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Communicate performance data and improvement plans with regional leadership.
• Oversee clinic finances, including budget control and P&L tracking.
• Provide on-floor support during peak hours.

Skills

Healthcare management

Leadership

BLS certification

EMR experience

Tools

Experity EMR

Job description

Clinic Manager (Also Known As: Medical Office Manager | Clinic Administrator | Urgent Care Administrator)
American Family Care (AFC) is on a mission to provide the Right Care, Right Now. As a leader in accessible, walk-in urgent care, we’re redefining patient-first healthcare in communities across the country. If you're a hands-on leader with a passion for healthcare operations and team development - this is your opportunity to drive real impact in a high-growth setting.

About the Role

As an Urgent Care Clinic Manager, you’ll be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast-paced environment of urgent care with the long-term leadership impact of healthcare administration.

You’ll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you’ll have full ownership of your center’s performance.

Key Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Jump in as needed to support on the floor, especially during peak hours.

What We’re Looking For

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background - able to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Active BLS certification required or must be obtained within defined onboarding period
• Proficient in scheduling and payroll systems; EMR experience (especially Experity) highly preferred.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision-making skills.

Why Join AFC?

• A mission-driven culture centered around patient care and access.
• Nationally recognized brand with growth opportunities across markets.
• High-impact role with autonomy and daily variety.
• Ongoing training and leadership development.
• Competitive compensation and benefits.

Work environment

Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25-30 lbs; weekend/evening shifts and float coverage as needed.

American Family Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

AFC is committed to pay equity and transparency. The expected pay range for this role is $55,000 to 65,000 per year. Final compensation offers will be determined based on a combination of factors, including experience, certifications, education, and geographic location. In addition to base pay, AFC offers a competitive benefits package and advancement opportunities (varies by full-time/PRN/part-time status).

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