Clinic Lead: Patient Care & Operations

Upperline Health, Inc.; Hoover (AL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401K

PTO and parental leave

Job summary

Upperline Health is seeking a Lead Patient Care Coordinator for the Hoover, AL office to support physicians and manage a range of clinical and administrative tasks. The role requires ownership of patient care coordination and collaboration with the care team to deliver comprehensive services.

Ideal candidates will have podiatry or orthopedic understanding, strong communication, and experience with EMR systems.

Qualifications

• Previous experience as a Patient Care Coordinator.
• Podiatry or Orthopedic clinic experience preferred.
• Excellent computer skills and strong knowledge of medical terminology.
• Previous experience working in an EMR - preferably athenahealth EMR.
• Must be an effective communicator with excellent grammar and interpersonal skills.
• Exceptional customer service orientation with empathy and professionalism.
• Demonstrated experience as a motivated and dedicated team leader.
• Reliable transportation and ability to pass a background check and drug test.

Responsibilities

• All the responsibilities outlined in the patient care coordinator role.
• Deep understanding of Upperline’s care program and patient enrollment with care team collaboration.
• Daily clinic coverage and staffing across clinics.
• Recruiting and hiring of non-provider clinical roles; performance management and onboarding.
• Manage clinic KPIs in coordination with Regional Manager.
• Facilitate daily clinic huddles with the team.
• Monitor scheduling and high-risk patient cadence.
• Maintain a positive clinic culture and build trust.
• Support regional leadership with corporate initiatives.
• Perform monthly audits of clinic operations and EMR documentation.
• Ensure patient experience metrics such as net promoter score.
• Oversee clinic and equipment licensure; travel to nearby clinics as needed.
• Make timely, high-quality decisions.

Skills

Patient care coordination

Communication skills

Computer skills

Medical terminology

Tools

Athenahealth EMR

Job description

Upperline Health is seeking a Lead Patient Care Coordinator for the Hoover, AL office to support physicians and manage a range of clinical and administrative tasks. The role requires ownership of patient care coordination and collaboration with the care team to deliver comprehensive services.

Ideal candidates will have podiatry or orthopedic understanding, strong communication, and experience with EMR systems.