Lead Patient Care Coordinator / Front Desk, Lead

Upperline Health Inc; Birmingham (AL); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

Upperline Health is seeking a Lead Patient Care Coordinator to oversee the Hoover, AL clinic operations in a fast-paced care setting. You will support physicians, manage clinical staff, and drive patient engagement within the Upperline Plus program.

The role emphasizes strong communication, clinic leadership, and proficiency with Athenahealth EMR to ensure quality care and efficient operations.

Formación

• Previous experience as a Patient Care Coordinator or in a clinic coordination role.
• Podiatry or Orthopedic clinic experience preferred.
• Proficient with medical terminology and computer systems.

Responsabilidades

• Lead clinic operations and daily staffing to ensure patient flow.
• Recruit, hire, and onboard non-provider clinical staff; manage performance.
• Monitor clinic KPIs with Regional Manager and drive improvements.
• Coordinate patient enrollment and engagement in Upperline Plus program.
• Facilitate daily clinic huddles and maintain a positive team culture.
• Ensure high-quality patient experiences and accurate EMR documentation.

Conocimientos

Podiatry/Orthopedic clinic experience

Excellent communication skills

EMR experience

Team leadership & coaching

Herramientas

Athenahealth EMR

Descripción del empleo

Lead Patient Care Coordinator / Front Desk, Lead

Job Category: Clinic

Requisition Number: LEADP003753

• Posted : October 20, 2026
• Full-Time

Locations

Showing 1 location

Birmingham, AL 35244, USA

Description

About Us

Upperline Health launched in 2017 and is one of the nation’s leading comprehensive and coordinated lower extremity healthcare organizations. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing complications and intervening earlier with an innovative care management approach to prevent more serious consequences. Upperline Health is based out of Nashville, TN and currently has practices in Arkansas, Alabama, California, Florida, Georgia, Indiana, Maryland, South Carolina and Tennessee.

We put patients at the center of value-based care.

Comprehensive benefit options include medical, dental and vision, 401K, PTO and parental leave.

About the Lead Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, and driven Lead Patient Care Coordinator who will be responsible for our Hoover, ALoffice. The Lead Patient Care Coordinator will assist our physicians in delivering comprehensive health services in the clinic setting and will lead the clinic with a range of clinical and administrative tasks. Candidates must be flexible problem solvers and collaborative team players who are eager to take ownership of patient care and the success of the clinic. Ideal candidates will have podiatry or orthopedic understanding.

Lead Patient Care Coordinator Responsibilities

• All the responsibilities outlined in the patient care coordinator role.
• Deep understanding of Upperline’s comprehensive care program, Upperline Plus, and responsible for patient enrollment and engagement efforts in collaboration with broader care team
• Responsible for daily coverage in clinic and working with other Clinic Leads in market to staff all clinics appropriately.
• Responsible for recruiting and hiring of non-provider clinical roles, performance management, employee and doctor experience, new employee on boarding and minimizing turnover.
• Accountable for clinic key performance indicators – clinical, operational, and financial – in collaboration with Regional Manager.
• Facilitate clinic daily huddles with all members of the clinic team each day.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Maintain a strong positive culture in the clinic; build trust and respect within the team.
• Assist regional leadership with implementing and maintaining key corporate initiatives and objectives within the clinic setting.
• Perform monthly audits of the clinic operations as well as the EMR documentation.
• Accountable for the clinic patient experience measured by net promoter score.
• Responsible for clinic and equipment licensure.
• Travel to surrounding area clinics to provide support if needed.
• Make timely and high-quality decisions.

Lead Patient Care Coordinator Qualifications

• Previous experience as a Patient Care Coordinator.
• Podiatry or Orthopedic clinic experience preferred.
• Excellent computer skills and strong knowledge of medical terminology
• Previous experience working in an EMR – preferably athenahealth EMR.
• Must be an effective communicator with excellent grammar and interpersonal skills.
• Exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor with each interaction.
• Demonstrated experience as a motivated and dedicated team leader with a stable work history.
• Reliable transportation and the ability to pass a background check and drug test is required.

Physical Demands and Working Conditions:

• Day-to-day work includes desk computer work and direct patient interaction, facility staff and physicians.
• Position may have extended periods of standing and to lift more than 5 lbs.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise level.

Compensation:

• Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.