Lead Patient Care Coordinator / Front Desk, Lead

upperlinehealth; Birmingham (AL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Parental leave

Job summary

Upperline Health in Hoover, AL is seeking a Lead Patient Care Coordinator to oversee clinic operations and patient care coordination in a busy lower extremity health system. You will lead the clinic team, manage enrollment in Upperline Plus, and ensure high-quality care delivery across the facility.

The role requires leadership, strong communication, and prior experience in podiatry or orthopedic settings, with proficiency in Athenahealth EMR and a focus on patient satisfaction and operations.

Qualifications

• Experience as a Patient Care Coordinator.
• Podiatry or Orthopedic clinic experience preferred.
• Excellent computer skills and knowledge of medical terminology.
• Experience with Athenahealth EMR.
• Strong communication and interpersonal skills.
• Reliable transportation and ability to pass background check and drug test.
• Proven leadership with stable work history.

Responsibilities

• Manage patient care coordination and clinic operations.
• Oversee enrollment and engagement in Upperline Plus care program.
• Staff clinics across market as needed.
• Recruit and hire non-provider clinical roles; manage performance and onboarding.
• Monitor clinic KPIs—clinical, operational, financial.
• Lead daily clinic huddles.
• Oversee scheduling templates and high-risk patient follow-up.
• Foster positive clinic culture and collaboration.
• Support regional leadership with corporate initiatives.
• Complete monthly audits of clinic operations and EMR documentation.
• Ensure patient experience metrics.
• Maintain clinic licenses.

Skills

Leadership

Communication

Customer service

Team supervision

Clinical coordination

Tools

Athenahealth EMR

Job description

About Us

Upperline Health launched in 2017 and is one of the nation's leading comprehensive and coordinated lower extremity healthcare organizations. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing complications and intervening earlier with an innovative care management approach to prevent more serious consequences. Upperline Health is based out of Nashville, TN and currently has practices in Arkansas, Alabama, California, Florida, Georgia, Indiana, Maryland, South Carolina and Tennessee.

We put patients at the center of value-based care.

Benefits

Comprehensive benefit options include medical, dental and vision, 401K, PTO and parental leave.

About the Lead Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, and driven Lead Patient Care Coordinator who will be responsible for our Hoover, AL office. The Lead Patient Care Coordinator will assist our physicians in delivering comprehensive health services in the clinic setting and will lead the clinic with a range of clinical and administrative tasks. Candidates must be flexible problem solvers and collaborative team players who are eager to take ownership of patient care and the success of the clinic. Ideal candidates will have podiatry or orthopedic understanding.

Lead Patient Care Coordinator Responsibilities

• All the responsibilities outlined in the patient care coordinator role.
• Deep understanding of Upperline's comprehensive care program, Upperline Plus, and responsible for patient enrollment and engagement efforts in collaboration with broader care team
• Responsible for daily coverage in clinic and working with other Clinic Leads in market to staff all clinics appropriately.
• Responsible for recruiting and hiring of non-provider clinical roles, performance management, employee and doctor experience, new employee on boarding and minimizing turnover.
• Accountable for clinic key performance indicators - clinical, operational, and financial - in collaboration with Regional Manager.
• Facilitate clinic daily huddles with all members of the clinic team each day.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Maintain a strong positive culture in the clinic; build trust and respect within the team.
• Assist regional leadership with implementing and maintaining key corporate initiatives and objectives within the clinic setting.
• Perform monthly audits of the clinic operations as well as the EMR documentation.
• Accountable for the clinic patient experience measured by net promoter score.
• Responsible for clinic and equipment licensure.
• Travel to surrounding area clinics to provide support if needed.
• Make timely and high-quality decisions.

Lead Patient Care Coordinator Qualifications

• Previous experience as a Patient Care Coordinator.
• Podiatry or Orthopedic clinic experience preferred.
• Excellent computer skills and strong knowledge of medical terminology
• Previous experience working in an EMR - preferably athenahealth EMR.
• Must be an effective communicator with excellent grammar and interpersonal skills.
• Exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor with each interaction.
• Demonstrated experience as a motivated and dedicated team leader with a stable work history.
• Reliable transportation and the ability to pass a background check and drug test is required.

Physical Demands and Working Conditions:

• Day-to-day work includes desk computer work and direct patient interaction, facility staff and physicians.
• Position may have extended periods of standing and to lift more than 5 lbs.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise level.

Compensation:

• Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time