Clinic Front Desk & Patient Services Specialist

Physicians Regional Medical Group; Naples (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off (PTO)

401(k) with company match

Career development

Job summary

Physicians Regional Medical Group is seeking a Clinic Office Assistant in Naples, FL to provide essential administrative support in a busy clinic. Responsibilities include patient check-in/out, appointment scheduling, billing, and records management, with emphasis on accuracy and patient experience.

The ideal candidate will have 0–2 years in a medical office, EMR proficiency, strong organization and communication skills, and a service-oriented mindset in a fast-paced healthcare setting.

Qualifications

• 0-2 years of experience in a medical office, clinic, or healthcare administrative setting required.
• Proficiency in electronic medical records (EMR) systems and office software.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced healthcare environment.
• Customer service-oriented with a professional and courteous demeanor.
• Knowledge of medical terminology, scheduling, billing, and insurance verification preferred.

Responsibilities

• Greets and assists patients during check-in and check-out, ensuring accuracy in patient information and documentation.
• Schedules patient appointments, obtains pre-certifications, and coordinates with providers for testing, procedures, and surgeries.
• Collects time-of-service (TOS) payments, issues invoices, and processes financial transactions in compliance with clinic policies.
• Maintains and updates patient records, ensures quality control, and addresses gaps in care.
• Answers phone calls, responds to inquiries regarding clinic policies and services, and routes messages appropriately.
• Enters charges and codes invoices for billing, ensuring accuracy and timely processing.
• Monitors and maintains office and clinic supply inventory, placing orders as needed.
• Assists in handling physician call schedules, provider reimbursements, and license renewals.
• Supports clinical staff as needed, including assisting in triage and coordinating patient referrals.
• Ensures a clean and organized work environment, following infection control and safety protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Job description

Physicians Regional Medical Group is seeking a Clinic Office Assistant in Naples, FL to provide essential administrative support in a busy clinic. Responsibilities include patient check-in/out, appointment scheduling, billing, and records management, with emphasis on accuracy and patient experience.

The ideal candidate will have 0–2 years in a medical office, EMR proficiency, strong organization and communication skills, and a service-oriented mindset in a fast-paced healthcare setting.