Clinic Front Desk & Patient Concierge

IHA; West Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Job summary

MercyOne Health System is seeking a Clinic Receptionist to greet patients and visitors, manage front desk duties, and support efficient patient flow. The role involves scheduling, handling calls, validating insurance, and entering demographics and insurance data in the electronic health record.

Responsibilities include collecting time-of-service payments, maintaining confidentiality, and ensuring compliance with clinic policies.

Qualifications

• High school diploma or equivalent.
• BLS for Healthcare Provider certified or obtained within three months.
• Mandatory Reporter abuse training within three months.
• Ability to read, write and understand English; effective communication with patients.
• Maintain confidentiality of patient information.
• Professional presence reflecting honesty, integrity, and caring.

Responsibilities

• Greet and check in patients; ensure admitting process is efficient and compliant with policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments per office guidelines.
• Obtain accurate patient and insurance information, collect copays and deductibles.
• Scan and copy patient-related materials into the EHR and other systems.

Skills

Front desk operations

Phone handling

Patient check-in

Verbal communication

Education

High school diploma

Tools

Electronic Health Record

Job description

MercyOne Health System is seeking a Clinic Receptionist to greet patients and visitors, manage front desk duties, and support efficient patient flow. The role involves scheduling, handling calls, validating insurance, and entering demographics and insurance data in the electronic health record.

Responsibilities include collecting time-of-service payments, maintaining confidentiality, and ensuring compliance with clinic policies.