Patient Experience Front Desk Specialist

IHA; Cedar Falls (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne Health System is seeking a Clinic Receptionist to greet patients and visitors, manage the front desk, and ensure smooth patient flow at the clinic. The role includes scheduling appointments, handling calls, validating insurance eligibility, and entering demographics in the EHR.

The receptionist will collect copays/deductibles at the time of service and perform associated clerical duties per office and regulatory guidelines. Strong English communication and confidentiality are essential.

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certification or obtained within three months of hire.
• Mandatory Reporter abuse training completed within three months of hire.
• Must read, write, and understand English; communicate effectively with patients and colleagues.
• Maintain confidentiality of patient information.
• Possess honesty, integrity, and caring in line with Trinity Health values.

Responsibilities

• Greet patients and visitors and manage front desk responsibilities.
• Check-in patients and ensure efficient admitting process.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, including copays and deductibles.
• Scan and upload patient-related documents into the EHR.

Skills

Interpersonal skills

Customer service

Phone etiquette

Education

High school diploma or equivalent

BLS for Healthcare Provider

Mandatory Reporter abuse training

Tools

Electronic Health Record (EHR)

Job description

MercyOne Health System is seeking a Clinic Receptionist to greet patients and visitors, manage the front desk, and ensure smooth patient flow at the clinic. The role includes scheduling appointments, handling calls, validating insurance eligibility, and entering demographics in the EHR.

The receptionist will collect copays/deductibles at the time of service and perform associated clerical duties per office and regulatory guidelines. Strong English communication and confidentiality are essential.