Patient Experience Coordinator (Clinic Front Desk)

MercyOne; Pleasant Valley Township (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Job summary

MercyOne Health System is seeking a Clinic Receptionist to greet patients and visitors, manage front desk operations, schedule appointments, handle phone calls, verify insurance eligibility, collect payments, and enter data into the EHR.

This full-time, day-shift role requires a high school diploma, BLS within 3 months, confidentiality, and a professional demeanor. Growth opportunities exist within MercyOne Health System.

Qualifications

• High school diploma or equivalent required.
• BLS for the Healthcare Provider certified or obtained within three months of hire.
• Mandatory Reporter abuse training within three months of hire.
• Ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by honesty, integrity, and caring with the ability to inspire MercyOne Health System values.

Responsibilities

• Greet patients and visitors and manage front desk duties.
• Check-in patients and ensure the admitting process aligns with policies.
• Answer phone calls and direct to appropriate staff.
• Schedule appointments per office guidelines.
• Collect co-pays and deductibles at time of service.
• Enter demographics and insurance data into the EHR and other systems.
• Copy/scan patient documents into the EMR as needed.

Skills

Interpersonal skills

Customer service

Communication

Scheduling appointments

English proficiency

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

MercyOne Health System is seeking a Clinic Receptionist to greet patients and visitors, manage front desk operations, schedule appointments, handle phone calls, verify insurance eligibility, collect payments, and enter data into the EHR.

This full-time, day-shift role requires a high school diploma, BLS within 3 months, confidentiality, and a professional demeanor. Growth opportunities exist within MercyOne Health System.