Clinic Front Desk & Patient Concierge

Trinity Health; Cedar Falls (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health MercyOneHealth System is seeking a Clinic Receptionist to greet patients and visitors, manage front desk, and ensure smooth patient flow in a busy outpatient setting.

You will verify demographics and insurance, collect copays, schedule appointments, answer calls, and maintain confidentiality while upholding Trinity Health values. This full-time, day shift role offers opportunities for growth within MercyOne.

Qualifications

• High school diploma or equivalent required.
• BLS certification or obtain within three months of hire.
• Mandatory Reporter abuse training within three months of hire.
• Read/write English; communicate effectively with patients and colleagues.
• Maintain confidentiality and demonstrate honesty and caring per Trinity Health values.

Responsibilities

• Greet patients and visitors; manage front desk and patient flow.
• Answer phone calls and direct to appropriate departments.
• Schedule appointments according to office guidelines.
• Verify patient and insurance information; collect copays/deductibles.
• Enter demographics and insurance data into the EMR.

Skills

Interpersonal skills

Communication skills

Confidentiality

Education

High school diploma or equivalent

Tools

Electronic Medical Record (EMR)

Job description

Trinity Health MercyOneHealth System is seeking a Clinic Receptionist to greet patients and visitors, manage front desk, and ensure smooth patient flow in a busy outpatient setting.

You will verify demographics and insurance, collect copays, schedule appointments, answer calls, and maintain confidentiality while upholding Trinity Health values. This full-time, day shift role offers opportunities for growth within MercyOne.