Clinic Front Desk & Patient Care Coordinator

US Physical Therapy; Massapequa (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy is hiring a Front Desk Coordinator (Full Time) in Massapequa. The role focuses on welcoming patients, managing front desk operations, and assisting clinicians to ensure a smooth patient experience.

Responsibilities include scheduling, EMR data entry, handling inquiries, and maintaining operations with HIPAA compliance. The position offers a competitive hourly rate and a long-term opportunity in a growing practice.

Qualifications

• High school diploma or GED required
• One year medical office experience preferred
• One year of customer service experience preferred
• Proficiency in Google Suite required
• Strong communication and interpersonal skills
• Ability to work well in a team
• Excellent time management and organizational skills

Responsibilities

• Greets and welcomes patients and visitors with a warm, inviting attitude and handles inquiries and check-ins.
• Manages scheduling and appointment flow to maximize provider time and room utilization.
• Maintains front desk operations, including phone reception and faxes processing.
• Performs data entry in the EMR system with accuracy (patient information, treatment plans, updates).
• Prepares treatment rooms and assists clinicians as needed to support patient care.
• Answers calls from physicians, hospitals, and patients with professional customer service.
• Maintains patient confidentiality in compliance with HIPAA and clinic policies.

Job description

Metro Physical & Aquatic Therapy is hiring a Front Desk Coordinator (Full Time) in Massapequa. The role focuses on welcoming patients, managing front desk operations, and assisting clinicians to ensure a smooth patient experience.

Responsibilities include scheduling, EMR data entry, handling inquiries, and maintaining operations with HIPAA compliance. The position offers a competitive hourly rate and a long-term opportunity in a growing practice.