Clinic Front Desk & Care Coordinator

Metro-Physical-; Town of Hempstead (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy is seeking a Front Desk Coordinator to support clinic operations in East Meadow. This full-time hourly role includes welcoming patients, checking in, scheduling, and assisting clinicians while maintaining accurate EMR records and patient confidentiality.

The position requires strong communication, organizational skills, and a patient-first approach to ensure a smooth, welcoming experience for all visitors and patients.

Qualifications

• High school diploma or GED required.
• One year of medical office experience preferred.
• Proficiency in Google Suite.
• Strong communication and interpersonal skills.
• Ability to work well in a team and handle multiple tasks calmly.

Responsibilities

• Greets patients and visitors warmly, checks them in, and directs inquiries.
• Schedules appointments to optimize provider time and treatment room use.
• Maintains patient flow and notifies clinicians of delays or changes.
• Performs data entry into EMR and handles patient records accurately.
• Generates reports and maintains logs for billing and retention tracking.
• Assists patients during therapy and educates on equipment safety and use.
• Maintains confidentiality and HIPAA compliance; keeps the clinic organized and clean.
• Performs light cleaning duties and helps prepare treatment rooms for therapists.

Skills

Customer service

Communication

Teamwork

Time management

Education

High School Diploma or GED

Tools

Google Suite

Job description

Metro Physical & Aquatic Therapy is seeking a Front Desk Coordinator to support clinic operations in East Meadow. This full-time hourly role includes welcoming patients, checking in, scheduling, and assisting clinicians while maintaining accurate EMR records and patient confidentiality.

The position requires strong communication, organizational skills, and a patient-first approach to ensure a smooth, welcoming experience for all visitors and patients.