Clinic Front Desk & Insurance Concierge

State University of New York at Buffalo; Buffalo (NY); On-site; USD 36,000 - 40,000; Full time

Job summary

State University of New York at Buffalo is seeking a Welcome Center Representative, Clinic Operations for the South Campus to join the patient services team. The role focuses on insurance eligibility verification and reliable switchboard coverage, delivering courteous front-line support to patients and staff.

The position is full-time and requires a high school diploma with at least one year of customer service experience; a background check is required as part of the hiring process.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of customer service experience.
• Ability to pass a background check.

Responsibilities

• Verify insurance eligibility for upcoming appointments.
• Provide switchboard coverage and route calls accordingly.

Skills

Customer service

Phone etiquette

Education

High School Diploma

Job description

State University of New York at Buffalo is seeking a Welcome Center Representative, Clinic Operations for the South Campus to join the patient services team. The role focuses on insurance eligibility verification and reliable switchboard coverage, delivering courteous front-line support to patients and staff.

The position is full-time and requires a high school diploma with at least one year of customer service experience; a background check is required as part of the hiring process.