Clinic Front Desk & Billing Coordinator

CHI; Omaha (NE); On-site; USD 25,000 - 35,000; Full time

Job summary

CHI Health Clinic in Omaha, NE is seeking a Clinic Customer Service Representative to be the welcoming face and hub of the clinic, managing patient registration, scheduling, and billing inquiries while ensuring confidentiality and a smooth patient flow.

Responsibilities include handling calls and emails, coordinating with Revenue Cycle teams, documenting activities, and maintaining compliance with regulations in an on-site, patient-centered environment.

Qualifications

• High School GED General Studies and 2 years customer service experience in healthcare or insurance billing, upon hire or
• High School Graduate and 2 years customer service experience in healthcare or insurance billing, upon hire and
• 4 years of revenue cycle or related experience

Responsibilities

• Receives and responds in a timely and professional manner to all billing-related questions posed by clinic staff; serves as liaison with Revenue Cycle and other departments to respond to clinic questions
• Identifies and researches unusual, complex or escalated issues and applies problem-solving skills to resolve issues within scope
• Documents all activities and findings per policies; maintains confidentiality of medical records
• Maintains current knowledge of internal, payer, and government regulations as applicable
• Establishes and maintains professional relationships with peers and stakeholders
• Fields incoming calls and emails from patients and clinics and addresses concerns attentively

Skills

Customer service

Healthcare billing

Revenue cycle

Education

GED

High School Diploma

Job description

CHI Health Clinic in Omaha, NE is seeking a Clinic Customer Service Representative to be the welcoming face and hub of the clinic, managing patient registration, scheduling, and billing inquiries while ensuring confidentiality and a smooth patient flow.

Responsibilities include handling calls and emails, coordinating with Revenue Cycle teams, documenting activities, and maintaining compliance with regulations in an on-site, patient-centered environment.