Clinic Customer Service Rep

CHI; Omaha (NE); On-site; USD 25,000 - 35,000; Full time

Job summary

CHI Health Clinic in Omaha, NE is seeking a Clinic Customer Service Representative to be the welcoming face and hub of the clinic, managing patient registration, scheduling, and billing inquiries while ensuring confidentiality and a smooth patient flow.

Responsibilities include handling calls and emails, coordinating with Revenue Cycle teams, documenting activities, and maintaining compliance with regulations in an on-site, patient-centered environment.

Qualifications

• High School GED General Studies and 2 years customer service experience in healthcare or insurance billing, upon hire or
• High School Graduate and 2 years customer service experience in healthcare or insurance billing, upon hire and
• 4 years of revenue cycle or related experience

Responsibilities

• Receives and responds in a timely and professional manner to all billing-related questions posed by clinic staff; serves as liaison with Revenue Cycle and other departments to respond to clinic questions
• Identifies and researches unusual, complex or escalated issues and applies problem-solving skills to resolve issues within scope
• Documents all activities and findings per policies; maintains confidentiality of medical records
• Maintains current knowledge of internal, payer, and government regulations as applicable
• Establishes and maintains professional relationships with peers and stakeholders
• Fields incoming calls and emails from patients and clinics and addresses concerns attentively

Skills

Customer service

Healthcare billing

Revenue cycle

Education

GED

High School Diploma

Job description

Job Summary And Responsibilities

As a Clinic Customer Service Rep, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient.

Job Summary And Responsibilities

As a Clinic Customer Service Rep, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient.
Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation.

• Receives and responds in a timely and professional manner to all billing-related questions posed by clinic staff; serves as liaison with various Revenue Cycle teams and other departments to respond to, or initiate response to, clinic questions
• Identifies and researches unusual, complex or escalated issues as assigned; applies problem-solving and critical thinking skills as necessary to resolve issues within the scope of position authority.
• Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation and written responses to clinic issues; maintains confidentiality of medical records.
• Maintains current knowledge of internal, payer, and government regulations as applicable to assigned function.
• Establishes and maintains professional and effective relationships with peers and other stakeholders.
• Fields incoming call and email volumes from patients and Clinics in organized manner, addressing individual clinic concerns with attentiveness.

Job Requirements

Preferred

• High School GED General Studies and 2 years customer service experience in healthcare or insurance billing, upon hire or
• High School Graduate and 2 years customer service experience in healthcare or insurance billing, upon hire and
• 4 years of revenue cycle or related experience

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy.
We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$18.06 - $25.51 /hour