Clinic Experience Associate

EVP Eyecare; Grand Junction (CO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision discounts

401(k) with generous match

Life Insurance

Disability insurance

Employee Assistance Program

Paid holidays and time off

Uniform allowance

Job summary

ICON Eyecare Grand Junction is seeking a full-time Front Desk Medical Receptionist to greet patients, handle calls, answer questions, discuss fees, and manage appointments at our Grand Junction clinic. Training is available as part of joining our team in a patient-centered ophthalmology practice.

We value excellent communication, attention to detail, and a friendly, professional demeanor to ensure smooth daily operations and positive patient experiences.

Qualifications

• Two years of patient/customer care experience (or equivalent).
• Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint.
• Excellent oral and written communication skills.
• Exceptional customer relationship skills.

Responsibilities

• Greet patients as they arrive at the office in a friendly and professional manner.
• Answer, assist, and direct all incoming telephone calls to appropriate parties in a timely manner.
• Answer general patient questions about procedures and understand referrals beyond your scope.
• Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
• Check patients in and out and schedule any needed appointments.
• Bill visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger.
• Assist with end of day counts and prepare accurate daily deposits.

Skills

Patient care

Communication skills

Attention to detail

Tools

Excel

Word

PowerPoint

Job description

Job Details: Job Location: Rottman Eye Care - GRAND JUNCTION, CO 81501, Salary Range: $19.00 - $21.00 Hourly, Are you someone who cares about patients? Who loves solving problems? With excellent communication skills and attention to detail. If so, we would love to have you as part of our family.

ICON Eyecare Grand Junction is looking for a full-time Front Desk Medical Receptionist at our clinic, and we are willing to train!

Who we are...

ICON Eyecare is a full-service, medical ophthalmology provider offering comprehensive eye care, LASIK, vision correction, and cataract procedures to Grand Junction and Colorado's Western Slope. With over 20 years of experience, ICON Eyecare's team of board-certified doctors is committed to delivering the highest-quality eye care in Colorado.

What we do...

Our mission is to improve people's lives through better vision and outstanding patient experiences.

What you will do...

• Greet patients as they arrive at the office in a friendly and professional manner.
• Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional, courteous, and timely manner.
• Answer general patient questions about their procedures and understand where to refer questions that are beyond their scope of knowledge.
• Quote and discuss surgical fees, service fees, co-pays, payment policies and financing options with patients.
• Check patients in and out and schedule any needed appointments.
• Bill out visits through insurance, collect payments, and enter correct CPT/ ICD-10 codes to ledger.
• Assist with end of day counts and prepare accurate daily deposits.

What we require...

• Two years of patient/customer care experience (or equivalent customer related ability)
• Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint
• Excellent oral and written communication skills
• Exceptional customer relationship skills

What we offer...

• Medical
• Dental
• Vision Discounts
• 401(k) with generous company match and 100% vesting upon contribution
• Life Insurance
• Short Term & Long-Term Disability options
• Employee Assistance Program
• Generous time off plans and company paid holidays
• Uniform allowance

ICON Eyecare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Qualifications: