Clinic Experience Associate

Rock Valley Physical Therapy; Blair (NE); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Profit share

401k retirement plan

Great working environment

Job summary

Rock Valley Physical Therapy in Blair, NE is seeking a full-time Clinic Experience Associate (30-32 hours per week) to greet patients, schedule appointments, verify insurance, and assist the front desk. You will help create a welcoming, efficient clinic experience from check-in to check-out.

Join a collaborative team that values warm customer service, accuracy, and strong organizational skills. This role offers a competitive salary, bonus potential, and benefits including health insurance and

Qualifications

• Experience delivering friendly customer service in a fast-paced setting.
• Ability to schedule and manage a clinic calendar efficiently.
• Comfort verifying insurance and collecting patient information.
• Strong phone etiquette and organizational skills.

Responsibilities

• Greeting and checking in patients with warmth and professionalism.
• Scheduling appointments and managing the clinic calendar.
• Verifying insurance and collecting accurate patient information.
• Answering phone calls and responding to patient inquiries.
• Supporting the front desk with a focus on detail and organization.

Skills

Customer service

Front desk

Scheduling

Insurance verification

Job description

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment? Rock Valley Physical Therapy is looking for a full-time (30-32 hours) Clinic Experience Associate to join our team in Blair, NE.

As a Clinic Experience Associate, you'll be a key player in creating a positive, seamless experience for every patient who walks through our doors. Your role will be essential in keeping our clinic running smoothly and efficiently.

Day-to-day responsibilities include:

• Greeting and checking in patients with warmth and professionalism
• Scheduling appointments and managing the clinic calendar
• Verifying insurance and collecting accurate patient information
• Answering phone calls and responding to patient inquiries
• Supporting the front desk with a focus on detail and organization

Why Rock Valley?

At Rock Valley Physical Therapy, we don't just treat patients-we build relationships. Our team is known for its positive energy, teamwork, and commitment to exceptional care. As a Clinic Experience Associate, you'll be at the heart of that mission, helping patients feel heard, supported, and valued from start to finish.

If you're looking for a rewarding opportunity in healthcare where you can make a real impact every day, we'd love to meet you.

We offer a competitive salary, bonus and benefit package including health insurance, profit share, 401k retirement plan and exceptional working environment.