Clinic Executive (TCM)

Thomson Medical Pte Ltd; Spokane (WA); On-site; USD 60,000 - 70,000; Full time

Job summary

Thomson Medical is seeking a Clinic Operations and Patient Service Leader to manage daily clinic operations, register patients, schedule appointments, and dispense medications per physician prescriptions. You will coach other Patient Service Officers and support the Head of TCM in assigned tasks, while ensuring sanitation and service quality across clinics.

The role requires at least 5 years in healthcare customer service, English and Mandarin proficiency, and a flexible, team-oriented attitude

Qualifications

• At least 5 years' experience in a customer service role in healthcare setting.
• Ability to communicate in English & Mandarin proficiently due to requirement to communicate with both English and Mandarin-speaking patients.
• Pleasant personality and service oriented.
• Good interpersonal, communication and leadership skills.
• Team player.
• 5 days work week by roster, including weekends.
• Candidate must be willing and able to work on rotating shifts.

Responsibilities

• Ensure clinics are ready for operations before opening time (counter, dispensary room, treatment zone and changing of consult room name plates).
• Supervise and carry out daily clinic operations to register patients, make appointments, collect payments and attend to patient queries.
• Maintain cleanliness and hygiene of counter, dispensary room, treatment zone and common areas.
• Dispense medicine in an accurate and timely manner, according to TCM physician’s prescription.
• Account for medicine dispensed according to SOP.
• Resolve service issues / clinic incidents promptly and timely notification or escalation to Manager / HOD for follow up.
• Supervise and coach other Patient Service Officers in the performance of their duties.
• Deliver quality, safe and cost-effective service to patients and TCM physicians.
• Submit weekly and monthly reports as required by Manager / HOD.
• Work with Manager & HOD to supervise and manage operations within the clinics.

Skills

Customer service

Healthcare experience

Leadership

Team player

Bilingual EN/Mandarin

Job description

Thomson Medical is inthe midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

You are responsible for the daily clinic operations and administrative duties, as well as the dispensing of patient’s medication according to the TCM physician’s prescriptions. You are also responsible for coaching other Patient Service Officers in the performance of their duties and support the Head of TCM in any tasks assigned.

Job Description

• Ensure clinics are ready for operations before opening time (counter, dispensary room, treatment zone and changing of consult room name plates).
• Supervise and carry out daily clinic operations to register patients, make appointments, collect payments and attend to patient queries.
• Maintain cleanliness and hygiene of counter, dispensary room, treatment zone and common areas.
• Dispense medicine in an accurate and timely manner, according to TCM physician’s prescription.
• Account for medicine dispensed according to SOP.

• Resolve service issues / clinic incidents promptly and timely notification or escalation to Manager / HOD for follow up.
• Supervise and coach other Patient Service Officers in the performance of their duties.
• Deliver quality, safe and cost-effective service to patients and TCM physicians.
• Submit weekly and monthly reports as required by Manager / HOD.
• Work with Manager & HOD to supervise and manage operations within the clinics.
  

Job Requirement

• At least 5 years' experience in a customer service role in healthcare setting.
• Ability to communicate in English & Mandarin proficiently due to requirement to communicate with both English and Mandarin-speaking patients.
• Pleasant personality and service oriented
• Good interpersonal, communication and leadership skills
• Team player
• 5 days work week by roster, including weekends
• Candidate must be willing and able to work on rotating shifts
  

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**