Clinic Coordinator - Epic & Patient Services

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Job summary

Rush University Medical Center in Chicago is seeking a Clinical Office Assistant to support Hematology-Oncology clinics. This full-time role handles phones, patient reception, and basic office duties within the HIM framework, following Rush policies.

You will access EPIC for referrals, orders, and scheduling tasks; respond to patient inquiries; coordinate appointments and insurance verification with pre-registration; and support team with mail, faxes, and records.

Qualifications

• High school diploma required.
• Basic computer knowledge.
• Excellent customer service and interpersonal skills.
• Attention to detail and accuracy.
• Ability to utilize EPIC scheduling.
• Willingness to travel to offsite locations as needed.
• Employees must pass the EPIC scheduling test within 45 days of training.

Responsibilities

• Answers telephones and greets patients and visitors.
• Performs clerical duties such as mail, faxes and filing.
• Maintains and retrieves medical records per HIM policy.
• Schedules and reschedules patient appointments and sends reminders.
• Transfers patients to pre-registration for insurance verification.
• Compiles clinic correspondence and processes HIPAA-compliant communications.
• Collaborates with the medical practice team to support operations.

Skills

Excellent customer service

Interpersonal skills

Attention to detail

Basic computer knowledge

Education

High school diploma

Tools

EPIC Scheduling

Job description

Rush University Medical Center in Chicago is seeking a Clinical Office Assistant to support Hematology-Oncology clinics. This full-time role handles phones, patient reception, and basic office duties within the HIM framework, following Rush policies.

You will access EPIC for referrals, orders, and scheduling tasks; respond to patient inquiries; coordinate appointments and insurance verification with pre-registration; and support team with mail, faxes, and records.