Clinic Benefits & Administrative Coordinator

bhchpjobs; Boston (MA); On-site; USD 46,000 - 74,000; Full time

Benefits offered by this job

Health insurance

403B retirement plan

MBTA pre-tax pass discount (40%)

Bilingual proficiency bonus

Time off

Job summary

Boston Health Care for the Homeless Program is seeking a Benefits and Administrative Coordinator to join the Family Clinic team. The role supports patient enrollment in health benefits programs and assists the Family Team with routine clinic and shelter operations, both in clinic and shelter settings.

The position requires an Associate’s or Bachelor’s degree, 1–2 years in benefits or health insurance support, and strong organizational and interpersonal skills.

Qualifications

• Associate’s or Bachelor’s degree in a related field and/or 1–2 years in patient benefits/health insurance capacity
• 2 years experience in a clinical environment preferred
• Complete MassHealth CAC within 60 days of starting and maintain certification
• Bilingual proficiency in Spanish/English and/or Haitian Creole/English strongly preferred
• Knowledge of public health insurance programs
• Detail oriented and strong organizational skills
• Strong interpersonal skills and ability to work with a wide range of people
• Strong computer skills
• Ability to work independently

Responsibilities

• Act as primary benefits assistance provider for Family Team patients across all sites
• Review insurance status and eligibility; complete and process medical applications and documents
• Enter insurance and demographic data into required systems and EHR; keep information accurate and up‑to‑date
• Provide outreach to patients and insurance carriers to ensure active coverage; develop strategies for uninsured patients
• Assist patients with establishing primary care, scheduling appointments, and referrals for specialty clinics
• Act as the primary Front Desk personnel for the Family Clinic and support for all sites
• Register new patients into EHR; monitor and update registration; provide transportation assistance via specified programs
• Assist with quality metrics and equity adherence; data entry and follow‑up on deficiencies
• Support quality improvement and patient outreach; call appointment reminders; BH referrals
• Maintain patient privacy and HIPAA compliance; accurate documentation in EHR

Skills

Detail oriented

Organizational skills

Interpersonal skills

Bilingual Spanish/English

Bilingual Haitian Creole/English

Strong computer skills

Independent worker

Education

Associate’s or Bachelor’s degree

1–2 years in patient benefits or health insurance capacity

2 years clinical environment experience

MassHealth CAC certification within 60 days

Job description

Boston Health Care for the Homeless Program is seeking a Benefits and Administrative Coordinator to join the Family Clinic team. The role supports patient enrollment in health benefits programs and assists the Family Team with routine clinic and shelter operations, both in clinic and shelter settings.

The position requires an Associate’s or Bachelor’s degree, 1–2 years in benefits or health insurance support, and strong organizational and interpersonal skills.