Clinic Administrative Specialist (Spine & Pain)

Mass General Brigham; Massachusetts; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan

Generous paid time off

Tuition assistance

Professional development support

Job summary

Mass General Brigham's Newton-Wellesley Hospital is seeking an organized Administrative Services Coordinator to join the Spine and Pain Management workflow. You will support busy clinical operations, coordinate patient appointments, check-in/out, and handle routine inquiries with a patient-first mindset.

You’ll manage scheduling, billing forms, and documentation, serve as a resource for scheduling and registration systems, and train office staff while closely partnering with the supervisor to

Qualifications

• High School Diploma or equivalent required.
• 3–5 years of office experience required.
• Advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to manage non-routine phone calls, solve routine issues, and communicate clearly with patients, providers, and team members.
• Strong written communication skills, including the ability to compose, edit, and proofread emails, memos, letters, and other documents.
• Excellent organization and time management skills with the ability to manage multiple priorities effectively.
• A collaborative, professional approach and a commitment to supporting high-quality patient care.

Responsibilities

• Support smooth and efficient practice operations by performing both administrative and clinical support functions under minimal supervision.
• Manage patient visit workflows, including scheduling, check-in, check-out, appointment records, and routine patient inquiries.
• Assist with patient billing forms, scanning documents into the medical record, and maintaining accurate documentation.
• Serve as a resource and “Super User” for scheduling, registration, and billing systems.
• Provide assistance, guidance, and training to Office and Practice Assistants.
• Partner with the Supervisor to support daily practice operations and help coordinate staff activities.
• Handle phone calls, messages, prior authorization requests, provider questions, prescription refill inquiries, and test result communications as appropriate.
• Perform more complex scheduling functions, which may include surgical scheduling, schedule changes, or schedule blocking.

Skills

Office experience

Outlook

Word

Excel

PowerPoint

Education

High School diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Mass General Brigham's Newton-Wellesley Hospital is seeking an organized Administrative Services Coordinator to join the Spine and Pain Management workflow. You will support busy clinical operations, coordinate patient appointments, check-in/out, and handle routine inquiries with a patient-first mindset.

You’ll manage scheduling, billing forms, and documentation, serve as a resource for scheduling and registration systems, and train office staff while closely partnering with the supervisor to