Clinic Admin & Scheduling Specialist

Salem Hospital; Salem (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Salem Hospital is seeking an administrative/clinical support professional to assist with scheduling, registration, and billing operations. The role involves greeting patients, managing appointments, handling calls, and supporting billing processes in a fast-paced clinic environment.

The position requires a CMAA credential preferred, a high school diploma or equivalent, and 2–3 years of office experience. This onsite role supports multiple departments and may include additional duties as needed.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Certified Medical Administrative Assistant (CMAA) - Data Conversion - Various Issuers preferred.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions at a more advanced competency level.

Skills

Office proficiency

Phone handling

Written communication

Time management

Organizational skills

Education

High School Diploma or Equivalent

Job description

Salem Hospital is seeking an administrative/clinical support professional to assist with scheduling, registration, and billing operations. The role involves greeting patients, managing appointments, handling calls, and supporting billing processes in a fast-paced clinic environment.

The position requires a CMAA credential preferred, a high school diploma or equivalent, and 2–3 years of office experience. This onsite role supports multiple departments and may include additional duties as needed.