Clinic Admin & Patient Services Associate

Mass General Brigham; Sandwich (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Mass General Brigham is seeking an administrative support professional to perform both administrative and clinical support functions in a busy outpatient setting at the Rehabilitation Hospital of the Cape and Islands. You will handle scheduling, patient check-in/out, and basic clerical tasks to maintain smooth clinic operations.

The role requires a High School Diploma, 0–1 year healthcare office experience, and strong proficiency with Office Suite.

Qualifications

• High School Diploma or Equivalent required.
• Healthcare office experience 0–1 year preferred.
• Basic proficiency with all Office Suite programs.
• Strong written and verbal communication skills.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and respond to any needs for information.
• Assists in patient flow processes.

Skills

Office Suite

Phone system handling

Time management

Communication

Education

High School Diploma or Equivalent

Job description

Mass General Brigham is seeking an administrative support professional to perform both administrative and clinical support functions in a busy outpatient setting at the Rehabilitation Hospital of the Cape and Islands. You will handle scheduling, patient check-in/out, and basic clerical tasks to maintain smooth clinic operations.

The role requires a High School Diploma, 0–1 year healthcare office experience, and strong proficiency with Office Suite.