Clinic Access Specialist – Patient Scheduling & Support

Singing River Health System; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Best-of-industry benefits

Scheduling options

Professional pathways

Job summary

Singing River Health System seeks a Clinic Access Representative to handle calls from patients and visitors at outpatient clinics and support scheduling, medical information, and medication requests. This role requires high school education and de‑escalation training within 90 days.

Experience in a healthcare or call center environment is preferred, with multi‑specialty scheduling experience valued. Reports to the Manager of Clinic Access Center; travel to nearby facilities may be required.

Qualifications

• High School diploma or equivalent required.
• Experience in healthcare, clerical or call center settings preferred.
• Ability to follow scheduling protocols and provide professional, accurate service.

Responsibilities

• Receive and assist telephone calls from patients and visitors in outpatient clinics.
• Facilitate patient care by handling scheduling, medical information requests, and medication requests.
• Navigate the diverse requirements of multiple medical specialties with professionalism.

Skills

Customer service

Communication skills

Professional demeanor

Education

High School diploma or equivalent

Tools

De-escalation training

Scheduling software

MS Outlook

Word processing

Job description

Singing River Health System seeks a Clinic Access Representative to handle calls from patients and visitors at outpatient clinics and support scheduling, medical information, and medication requests. This role requires high school education and de‑escalation training within 90 days.

Experience in a healthcare or call center environment is preferred, with multi‑specialty scheduling experience valued. Reports to the Manager of Clinic Access Center; travel to nearby facilities may be required.