Clinic Access Center Representative

Singing River Health System; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Best-of-industry benefits

Scheduling options

Professional pathways

Job summary

Singing River Health System seeks a Clinic Access Representative to handle calls from patients and visitors at outpatient clinics and support scheduling, medical information, and medication requests. This role requires high school education and de‑escalation training within 90 days.

Experience in a healthcare or call center environment is preferred, with multi‑specialty scheduling experience valued. Reports to the Manager of Clinic Access Center; travel to nearby facilities may be required.

Qualifications

• High School diploma or equivalent required.
• Experience in healthcare, clerical or call center settings preferred.
• Ability to follow scheduling protocols and provide professional, accurate service.

Responsibilities

• Receive and assist telephone calls from patients and visitors in outpatient clinics.
• Facilitate patient care by handling scheduling, medical information requests, and medication requests.
• Navigate the diverse requirements of multiple medical specialties with professionalism.

Skills

Customer service

Communication skills

Professional demeanor

Education

High School diploma or equivalent

Tools

De-escalation training

Scheduling software

MS Outlook

Word processing

Job description

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day. With pride, passion, and commitment, we will improve health and save lives in our community every day.

Shift

Monday through Friday, Days Location: Singing River Pascagoula Hospital

Job Description Summary

Job Description Position Overview: The Clinic Access Representative receives and assists telephone calls from patients and visitors of the Singing River outpatient clinics. He/She helps to facilitate patient care by carrying out the Representative responsibilities in a professional, efficient, and accurate manner. He/she will utilize clinic-specific scheduling protocols, managing workflows including but not limited to: scheduling, medical advice, medication requests and navigating the unique requirements of various medical specialties.

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Education

High School graduate or equivalent required.

License

N/A

Certifications

Must have de‑escalation training completed by the end of position orientation (90 days); must have appropriate level of de‑escalation training.

Experience

Experience working in a clerical or secretarial role in a healthcare-related or call center setting preferred.

Experience working within a multi‑specialty clinic environment or handling complex specialty scheduling (i.e.: Pulmonology, Endocrinology, Wound Care, Rheumatology, etc.) is highly preferred.

Reports to

Manager of Clinic Access Center

Supervises

None

Physical Demands

Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.

Mental Demands

Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi‑task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations.

Special Demands

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

If you’re looking for purpose, teamwork, and a place where what you do truly matters, you’ve found it. Let’s do big things together. Singing River is both a mission-driven healthcare provider and one of the largest employers on the Mississippi Gulf Coast. We offer best‑of‑industry benefits, scheduling options, and professional pathways for our employees. Within each of our three hospitals and 50+ primary care and specialty clinics, you'll find a team devoted to quality, teamwork, and service.