Clinic Access & Scheduling Coordinator

US-Department-of-Veterans-Affair; Chattanooga (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) to support Veterans’ outpatient appointments and care coordination in a specialty clinic. The AMSA works with the Lead AMSA to ensure smooth clinic operations and patient flow.

Candidates should have a high school diploma or GED and be proficient in English. Familiarity with medical terminology and appointment scheduling is required for this role at GS-6 level.

Qualifications

• High school diploma or GED required.
• Experience scheduling patient appointments and managing clinic flow.
• Strong knowledge of medical terminology and patient data handling.

Responsibilities

• Assist Veterans with outpatient appointment management and related care support.
• Schedule, reschedule, and cancel appointments; enter no-show information.
• Coordinate administrative functions for transfers and ensure accurate demographics/insurance data.

Skills

Scheduling expertise

Medical terminology

Interdisciplinary coordination

Patient data handling

Communication skills

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) to support Veterans’ outpatient appointments and care coordination in a specialty clinic. The AMSA works with the Lead AMSA to ensure smooth clinic operations and patient flow.

Candidates should have a high school diploma or GED and be proficient in English. Familiarity with medical terminology and appointment scheduling is required for this role at GS-6 level.