Clinic Access and Scheduling Coordinator - Neurology Clinic

Truman Medical Centers; United States; On-site; USD 40,000 - 56,000; Full time

Job summary

Truman Medical Centers seeks a Clinic Access and Scheduling Coordinator for the Neurology Clinic. This role is the front-line voice for patients, guiding them through registration, scheduling, and financial verification to ensure smooth care delivery.

You will lead PASR staff, support training, and maintain a welcoming, efficient clinic flow while upholding high standards of patient service.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of medical appointment scheduling experience.
• Direct patient contact experience.
• Knowledge of basic medical terminology.
• Strong verbal and written communication skills.
• Experience mentoring or training staff.
• Proficient with computers and scheduling software.

Responsibilities

• Warmly greet and register patients, collect demographic and financial information.
• Verify insurance, eligibility, and pre-certifications, explain benefits.
• Collect co-pays, reconcile payments, and refer to financial resources.
• Master clinic scheduling to keep 90%+ full and support same-day needs.
• Handle incoming calls with professionalism and empathy.
• Lead PASR staff and assist with training when needed.
• Support billing, referrals, and documentation processes.
• Deliver excellent customer service with compassion and integrity.

Skills

Appointment scheduling

Medical terminology

Communication skills

Staff mentoring

Customer service

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Clinic Access and Scheduling Coordinator - Neurology Clinic 101 Truman Medical Center

Job Location: University Health Truman Medical Center

Kansas City, Missouri

Department: Clinic Neurology UHTMC

Position Type: Full time

Work Schedule: 7:30AM - 4:00PM

Hours Per Week: 40

Job Description

Are you the type of person who loves to make someone’s day just a little easier? Do you thrive on keeping things organized, solving problems, and being the go-to expert others count on? If so, this role might be your perfect fit! We're looking for a Patient Scheduling Coordinator (level III) to be a front-line ambassador for our clinic.

In this role, you'll be the first friendly voice patients hear on the phone and the first smile they see when they walk in. But you'll do more than greet patients—you'll be their guide through the registration process, a pro at scheduling appointments, and the expert who ensures financial and insurance details are squared away so care runs smoothly. As a team leader and mentor, you'll also help coach and support other PASR staff, making sure our clinic runs like a well-oiled machine. If you love variety, leadership, and connecting with people, you'll feel right at home here.

What You’ll Do

• Be the front-line representative who warmly welcomes patients, gathers accurate demographic and financial information, and gets them set up in our system.
• Verify insurance, eligibility, and pre-certifications while clearly explaining benefits and financial responsibilities to patients.
• Collect co-pays, reconcile payments, and refer patients to financial resources when needed.
• Master the art of scheduling - keeping clinic schedules 90%+ full while staying flexible for same-day needs.
• Manage all incoming calls to the clinic with professionalism, empathy, and efficiency.
• Lead and mentor PASR I & II staff, assist with training, and step in as a trusted resource when supervisors are unavailable.
• Support billing processes, referrals, and documentation as needed.
• Consistently deliver excellent customer service - meeting patients with compassion, integrity, and a smile.

What You Bring (Minimum Requirements)

• High school diploma or equivalent
• At least one year of experience in appointment scheduling for medical procedures
• Direct patient contact experience
• Knowledge of basic medical terminology
• Strong communication skills (verbal + written)
• Experience mentoring or training staff
• Computer proficiency (hardware + software)

Working at University Health is about making a difference. It's providing the best care to every patient every day.

University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.