Retail Rock Climbing Lead

Dick's Sporting Goods; Pittsburgh (Allegheny County); On-site; USD 20,664 - 30,307; Full time

Job summary

DICK'S Sporting Goods in Pittsburgh is seeking a Climbing Lead to champion our climbing department, outfitting customers and activating the in-store rock wall experience. You will drive engagement, deliver training, and oversee everyday operations to ensure a safe, friendly, and educational environment for climbers of all ages and skill levels.

As a leader, you will supervise sessions, uphold merchandising standards, assist with scheduling and workflow, and partner with store management to

Qualifications

• Customer service experience in retail or similar environment.
• Ability to lead a team and drive best-in-class service.
• Strong product knowledge and consultative selling skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Drive the highest level of customer service within the department and uphold selling standards.
• Provide consultative advice with product knowledge to customers.
• Instruct climbing techniques for explorers of all ages and experience levels.
• Teach instructional lessons as needed or requested.
• Supervise climb sessions and mentor guides.
• Maintain safety and compliance of rock wall and equipment, including SOPs.
• Ensure all certifications are current and up to date.
• Assist with scheduling, directing workflow, and daily guide assignments.
• Communicate programs, promotions and initiatives to department guides.

Skills

Customer service

Team leadership

Sales knowledge

Communication

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW

ROLE RESPONSIBILITIES

As the Climbing Lead, you will bring your passion and expertise in climbing to our retail climb department execution, outfitting customers and activation of our in store rock wall experience . You will drive the engagement, training and educational programs for both customers and teammates in all aspects of climbing. As the Climbing Lead, you are responsible for monitoring climbing activities and providing assistance to climbers. You will direct the workflow and oversee the daily operations of the climb department under the direction of the Assistant Store Manager. Additional responsibilities include driving results, ensuring Company standards, and assisting in other operations as needed.

• Responsible for driving the highest level of customer service within the department while engaging in behaviors that are in-line with company's service and selling standards.
• Bring to life the power of opinion. Ensure the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge.
• Instruct climbing techniques for explores of all ages and experience levels.
• Teach instructional lessons as needed or requested.
• Supervise climb sessions.
• Uphold Company standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.
• Assist the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions.
• Assist manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status.
• Communicate information to department guides regarding Company initiatives, programs, promotions, etc.
• Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls.
• Assist in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and where applicable, the field.
• Ensures the safety and security of teammates, customers and property per local regulations.
• Ensure all certifications are completed and up to date.
• Assist with training associates on Company procedures and programs; this includes new associate training and cross training current associates.
• Train and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables.
• Manage team-building events at the rock wall with guides.
• Perform other tasks as assigned by management.

LEADERSHIP COMPETENCIES

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

QUALIFICATIONS

• Flexible availability - including nights, weekend, and holidays
• Prior retail sales experience (or customer-focused experience) preferred
• Climbing certification required
• Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements.