Climbing Instructor & Guest Experience Lead

Climbing Business Journal; Upper Saddle River (NJ); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Membership after introductory period

Pro-deals through outdoor partners

Retail shop discounts

Earned Sick Leave (NJ law)

Job summary

The Gravity Vault Upper Saddle River invites applications for an Instructor role. You will be the face of our gym, interacting with guests daily under the guidance of management to ensure a consistently positive experience.

Responsibilities include welcoming guests, assisting with membership and retail questions, belaying for private sessions and group classes, and maintaining safety and cleanliness throughout the facility. Training is provided, and experience with kids is preferred.

Qualifications

• Must be at least 16 years old.
• Availability: Weekdays, evenings and weekends (min. 15 hours per week).
• Strong communication and customer service skills.
• Climbing experience is a plus but not required. Comprehensive training will be provided.
• Experience working with children is strongly preferred.

Responsibilities

• Using our POS system to check in customers and answer questions in person or over the phone.
• Assisting customers with membership and retail sales.
• Belaying for private sessions, youth and adult classes as well as parties.
• Ensuring safety of both staff and customers within the facility.
• Maintaining cleanliness of the facility by assisting with opening and closing cleaning procedures.
• Other job related duties as assigned.

Skills

Customer service

Clear communication

Job description

The Gravity Vault Upper Saddle River invites applications for an Instructor role. You will be the face of our gym, interacting with guests daily under the guidance of management to ensure a consistently positive experience.

Responsibilities include welcoming guests, assisting with membership and retail questions, belaying for private sessions and group classes, and maintaining safety and cleanliness throughout the facility. Training is provided, and experience with kids is preferred.