Shift Supervisor – Upper Saddle River

Climbing Business Journal; Saddle River (NJ); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Gravity Vault membership after intro

Pro-deals through outdoor partners

Retail shop discounts

Job summary

Gravity Vault Upper Saddle River is seeking a dedicated Shift Supervisor to lead a friendly, organized rock climbing experience for customers. You will oversee front desk operations, safety on the floor, and staff performance during your shift.

The ideal candidate has leadership experience in retail or fitness, strong communication skills, and the ability to manage events, bookings, and customer issues while maintaining high service standards.

Qualifications

• Past supervisory experience, preferably in retail or fitness.
• Must be at least 18 years old and able to work weekends.
• Excellent interpersonal and communication skills for customers and staff.
• Strong problem solving and team leadership abilities.

Responsibilities

• Oversee facility operations and flow of classes and events.
• Assign duties to employees and monitor progress.
• Provide guidance and feedback to staff as needed.
• Manage staff schedules and ensure adequate shift coverage.
• Take bookings and final payments for events and large groups.
• Address customer and employee issues promptly.
• Report shift operations to upper management with clarity.
• Count cash and manage bank deposits at shift end.
• Enforce safety protocols for staff and customers.

Skills

Leadership

Customer service

Communication

Problem solving

Retail/Fitness experience

Job description

The Gravity Vault Upper Saddle River is seeking a dedicated and dynamic Shift Supervisor to join our team. The Shift Supervisor will lead the charge in providing a friendly, organized rock climbing experience for all customers. During their assigned shift, Shift Supervisors ensure that front desk operations run smoothly, safety standards are met out on the climbing floor, staff members are productive and customer satisfaction is high. The ideal candidate will have a strong background in retail or fitness industry, with proven experience in leadership and team management.

Responsibilities

• Oversee the facility operation and flow of classes and events.
• Assign duties to employees and oversee their progress.
• Provide guidance and feedback to employees when needed.
• Manage staff schedules, ensuring adequate coverage for all shifts. Adjust staffing levels as needed to meet business demands.
• Support operational excellence and strive to consistently exceed customer expectations.
• Take bookings and final payments for events and large groups.
• Address and resolve any customer and/or employee issues in a timely manner.
• Report on shift operations, including any issues or successes, to upper management maintaining clear and effective communication with both staff and management.
• Count cash at the end of the shift and manage bank deposits.
• Enforce safety protocols creating a safe working environment for staff members and customers.
• Other job related duties as assigned.

Requirements

• Must be at least 18 years old.
• Prior experience in a supervisory role, preferably in retail or fitness related industry.
• Weekday and weekend afternoon and evening availability (approximately 15-20 hours per week).
• Strong leadership skills, with the ability to motivate and manage a team.
• Excellent interpersonal and communication skills, with a focus on customer service.
• Quick and effective problem solving skills.

Compensation And Benefits

• Starting rate: $17.00/hour.
• Multi-facility Gravity Vault membership after introductory period.
• Access to pro-deals through our outdoor industry partners.
• Retail shop discounts.