Assistant General Manager - Climbing & Gym Ops

Central Rock Gym; Boston (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

Central Rock Gym in Boston seeks an Assistant Manager to partner with the General Manager to drive daily operations, member experience, and staff development.

The AGM will oversee membership, day-use, programs, payroll, events, and retail, while fostering a welcoming, entrepreneurial culture and excellent customer service. 2+ years climbing experience and relevant certifications are preferred.

Qualifications

• 2+ years climbing required
• CPR/First aid certified a plus and certifications highly desired
• Able to take initiative and lead a team with strong attention to detail

Responsibilities

• Create a positive, inclusive environment for all employees, members and guests and ensure the smooth operation of the gym.
• Assist with reporting, meeting goals, and overseeing payroll and expenditures.
• Outstanding customer service with clients.
• Assist in identifying opportunities for operational improvement, marketing strategies, and overall policy implementation.
• Manage retail including adequate stock, accurate inventory, and new products.
• Assist in managing staffing and scheduling including hiring, performance reviews and dealing with employee issues.
• Ensure staff are trained, knowledgeable and able to support the facility.
• Ensure facilities and equipment remain clean, functioning, and high quality.
• Support incident reporting, safety reviews, and emergency situations.
• Expert in all programs and options offered at CRG.
• Assist in planning and executing location and brand events including competitions, member nights and special events.
• Maintain knowledge and understanding of climbing industry trends.
• Other duties as required.

Skills

Leadership

Communication

Customer service

Attention to detail

Decision making

Education

CPR/First Aid certification

CWI or AMGA certification

Tools

Google Suite

Job description

Central Rock Gym in Boston seeks an Assistant Manager to partner with the General Manager to drive daily operations, member experience, and staff development.

The AGM will oversee membership, day-use, programs, payroll, events, and retail, while fostering a welcoming, entrepreneurial culture and excellent customer service. 2+ years climbing experience and relevant certifications are preferred.