Assistant Manager - Fitness Facility

Central Rock Gym; Boston (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

Central Rock Gym in Boston seeks an Assistant Manager to partner with the General Manager to drive daily operations, member experience, and staff development.

The AGM will oversee membership, day-use, programs, payroll, events, and retail, while fostering a welcoming, entrepreneurial culture and excellent customer service. 2+ years climbing experience and relevant certifications are preferred.

Qualifications

• 2+ years climbing required
• CPR/First aid certified a plus and certifications highly desired
• Able to take initiative and lead a team with strong attention to detail

Responsibilities

• Create a positive, inclusive environment for all employees, members and guests and ensure the smooth operation of the gym.
• Assist with reporting, meeting goals, and overseeing payroll and expenditures.
• Outstanding customer service with clients.
• Assist in identifying opportunities for operational improvement, marketing strategies, and overall policy implementation.
• Manage retail including adequate stock, accurate inventory, and new products.
• Assist in managing staffing and scheduling including hiring, performance reviews and dealing with employee issues.
• Ensure staff are trained, knowledgeable and able to support the facility.
• Ensure facilities and equipment remain clean, functioning, and high quality.
• Support incident reporting, safety reviews, and emergency situations.
• Expert in all programs and options offered at CRG.
• Assist in planning and executing location and brand events including competitions, member nights and special events.
• Maintain knowledge and understanding of climbing industry trends.
• Other duties as required.

Skills

Leadership

Communication

Customer service

Attention to detail

Decision making

Education

CPR/First Aid certification

CWI or AMGA certification

Tools

Google Suite

Job description

About Central Rock Gym

Central Rock Gym isn’t just a climbing gym — it’s a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow — physically, mentally, and socially.

Title:

Assistant Manager

Reports to:

General Manager

Pay Range:

$45,000 - $55,000/annually

Location:

Fenway & North Station, MA

About Central Rock Gym

Central Rock Gym isn’t just a climbing gym — it’s a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow — physically, mentally, and socially.

Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls — it’s the people who create the experience every day.

What It's Like To Work At Central Rock Gym

As an Assistant General Manager, you’ll work closely with the General Manager to help drive the performance and growth of the gym across membership and day-use, climbing instruction, fitness, events, teams, and other services. You’ll take an active role in day-to-day operations, staff development, member experience, and community engagement while helping identify opportunities to strengthen and grow the business.

We encourage our leaders to bring an entrepreneurial mindset, take ownership of their responsibilities, and look for ways to make their gym and team better. As an AGM, you’re not simply supporting operations — you’re helping shape the culture, develop employees, solve problems, and create an environment where both staff and members thrive.

At Central Rock Gym, growth isn’t limited to our footprint. We invest in our people. Many of our leaders started at the front desk or on the floor and grew into management roles. The Assistant General Manager role is an opportunity to build broad operational and leadership experience while making a meaningful impact on the success of your gym. If you’re motivated, curious, and committed to excellence, there’s real opportunity here.

Summary

As an Assistant Manager, you will work closely with the location’s General Manager to manage day-to-day operations of your CRG location including staffing, membership, programs, events, route setting, payroll, communications, retail/rental gear, and facility maintenance; will lead by example to establish and foster a fun and welcoming environment; ensure a smooth flow of the operation and provide an outstanding CRG community experience.

Responsibilities

• Create a positive, inclusive environment for all employees, members and guests and ensure the smooth operation of the gym.


• Assist with reporting, meeting goals, and overseeing payroll and expenditures.


• Outstanding customer service with clients.


• Assist in identifying opportunities for operational improvement, marketing strategies, and overall policy implementation while communicating these to and collaborating with corporate staff.


• Manage retail including adequate stock, accurate inventory, and new products.


• Assist in managing staffing and scheduling including hiring, performance reviews and dealing with employee issues.


• Ensure staff are trained, knowledgeable and able to support the facility.


• Ensure facilities and equipment remain clean, functioning, and high quality.


• Support incident reporting, safety reviews, and emergency situations.


• Expert in all programs and options offered at CRG.


• Assist in planning and executing location and brand events including competitions, member nights and special events.


• Maintain knowledge and understanding of climbing industry trends.


• Other duties as required.

Requirements

• Flexible schedule – ability to work whenever necessary early mornings, nights, and Holidays.


• 2+ years climbing required.


• Ability to take initiative and make confident decisions with a strong attention to detail.


• CPR/First aid certified, a plus and CWI, AMGA, or similar certification highly desired.


• Approachable and energetic personality with ability to lead a team effectively.


• Experience with Google Suite preferred.


• Self-motivated to work, self-directed and independent as well as a Team Player.