Front Desk Staff (Part-Time)

Ghclimbing; Fitchburg (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free gym membership

Additional free membership

Retail discount

Industry discounts via ProDeal

Job summary

Greater Heights Climbing in Madison, Wisconsin, seeks friendly Front Desk Staff to warmly greet guests, manage check-ins, memberships, and sales, and promote gym programs. You will help create a welcoming atmosphere and support daily operations.

This role requires weekend and weeknight availability, a positive attitude, and the ability to lift 50+ lbs. Prior customer service is a plus; climb enthusiasts are welcome. This position offers a competitive wage and growth opportunities within the gym.

Qualifications

• Strong focus on customer service and elevating the customer experience.
• Personable and approachable demeanor, with a welcoming attitude.
• Willingness to work weekends and weeknights.
• Experience in customer service is a plus, but not required.
• Ability to work in a fast-paced environment with positivity.

Responsibilities

• Greet and welcome visitors with a warm and friendly demeanor.
• Manage check-ins, memberships, class registrations, and product purchases efficiently and accurately.
• Provide exceptional customer service by addressing inquiries and ensuring a positive experience.
• Maintain a clean and organized front desk area.
• Perform regular janitorial duties around the gym focused on cleanliness and organization.
• Supervise the climbing floor and be vigilant for any safety concerns.
• Aid in implementing and enforcing facility rules.
• Support parties and other events.
• Perform orientations and proctor top rope and lead climbing tests.
• Assist in evacuation, first aid, or other emergency situations.
• Maintain flexibility as responsibilities may change daily.

Skills

Customer service

Communication

Energy and enthusiasm

Climbing enthusiasm

Team player

Job description

Greater Heights Climbing is seeking enthusiastic and dedicated Front Desk Staff Members to join our team! As the first point of contact for our valued customers, you will play a crucial role in creating a welcoming atmosphere and elevating the overall customer experience at our climbing gym. We are looking for individuals with a passion for the sport of climbing, a sense of responsibility to the success of Greater Heights, and a commitment to serving our community members.

Who is Greater Heights Climbing:

Greater Heights Climbing is a community-driven climbing gym located in Madison, Wisconsin, that opened its doors in December 2024. We are primarily focused on hiring hard-working, motivated, and friendly staff, dedicated to the maintaining and fostering a welcoming environment.

We plan to begin this journey through a commitment to our guests, members, and team, by utilizing our diverse experiences, and adapting to the ever-changing needs of the community.

Maintain open communication with the Greater Heights leadership team.

Report directly to the General Manager.

Effective communication with all parties involved, with an emphasis on respect and appreciation.

Always conduct yourself professionally and with kindness.

Promote gym programs, events, and merchandise to enhance member engagement and participation.

Foster a positive environment that encourages community and camaraderie among climbers of all skill levels.

Collaborate with team members to support gym operations and special events.

Contribute ideas and feedback to help shape the gym's programs and services as we grow.

Actively promote safe climbing, belaying and gym practices. Responding to any safety concerns as soon as they arise.

Must have weekend and week night availability.

Responsibilities:

Greet and welcome all visitors with a warm and friendly demeanor.

Manage check-ins, memberships, class registrations, and product purchases efficiently and accurately.

Provide exceptional customer service by addressing inquiries, offering assistance, and ensuring a positive experience for all guests.

Maintain a clean and organized front desk area.

Perform regular janitorial duties around the gym focused on cleanliness and organization.

Supervise the climbing floor and be vigilant for any safety concerns.

Aid in implementing and enforcing facility rules.

Support parties and other events.

Perform orientations and proctor top rope and lead climbing tests.

Assist in evacuation, first aid, or other emergency situations.

Maintain a level of flexibility and adaptability on a daily basis. Responsibilities may temporarily change based on the needs of the business.

Knowledge, Skills and Abilities:

Ability to adapt

Ability to give and receive feedback in a professional manner

High energy and enthusiasm towards rock climbing

An affinity towards Greater Heights Core values, and organization philosophy

Ability to lift heavy loads (50+ lbs)

Qualifications:

Strong focus on customer service and a commitment to elevating the customer experience.

A personable and approachable demeanor, with a passion for making others feel welcome.

Dedication to the future and values of Greater Heights Climbing.

Ability to work in a fast-paced environment while maintaining a positive attitude.

Excellent communication skills, both verbal and written.

Active climbing enthusiasts are preferred but not required; we value soft skills and a positive attitude above all.

Previous experience in customer service or a similar role is a plus, but not required.

Must have weekend and week night availability.

What We Offer

A competitive wage.

A supportive and dynamic work environment where your contributions matter.

The unique opportunity to have a direct impact on the success and growth of Greater Heights Climbing.

Opportunities for growth and advancement within the Greater Heights community.

Industry discounts through ProDeal affiliates.

A free gym membership plus a secondary free membership to give to an individual of your choosing.

20% off on retail.

Scheduled work hours are dependent on availability as well as the needs of the business. Scheduled hours may range from 4-28 hours per week.