Climb Gym Front Desk & Membership Concierge

Central Rock Gym; Randolph (MA); On-site; USD 21,000 - 25,000; Part time

Job summary

Central Rock Gym is seeking a Front Desk Sales team member in Randolph, MA. You will be the first contact for members and guests, driving membership sales and introducing newcomers to the CRG community.

Responsibilities include greeting guests, giving facility tours, explaining programs, processing sales and check-ins, and promoting a welcoming environment. You will help grow our membership community with excellent service.

Qualifications

• Friendly, approachable, and energetic personality.
• Strong communication, customer service, and sales skills.
• Experience working with children and comfortable around large groups.
• Comfortable being at heights of 40+ feet and able to lift up to 50 lbs.

Responsibilities

• Greet members and guests and answer questions about the facility, programs, and memberships.
• Actively promote and sell memberships, day passes, programs, and retail products.
• Provide engaging tours of the facility and explain the benefits of CRG memberships and services.
• Operate the RGP system for memberships, registrations, and sales transactions.
• Process registrations, review forms and waivers, and issue climbing gear.
• Facilitate instruction and orientation for new climbers.
• Monitor the gym for unsafe practices and maintain a welcoming environment.
• Maintain a clean gym, including cleaning bathrooms and tidying areas.
• Answer phone calls and respond to guest inquiries.
• Develop proficiency in top rope belaying and teach belay classes when applicable.
• Support the team in maintaining a fun, welcoming, and inclusive environment.

Skills

Customer service

Sales skills

Communication

Team player

Tools

RGP system

Job description

Central Rock Gym is seeking a Front Desk Sales team member in Randolph, MA. You will be the first contact for members and guests, driving membership sales and introducing newcomers to the CRG community.

Responsibilities include greeting guests, giving facility tours, explaining programs, processing sales and check-ins, and promoting a welcoming environment. You will help grow our membership community with excellent service.