Climbing Gym Front Desk | Member Experience (Part‑time)

Touchstone Climbing Inc.; San Francisco (CA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical FSA

Paid Time Off

Free Gym Membership

Flexible Work Schedule

Job summary

Touchstone Climbing Inc. is seeking a friendly Front Desk Staff member for our San Francisco gyms. This part-time role (up to 30 hours/week) focuses on welcoming visitors, processing memberships, handling inquiries, and keeping the gym running smoothly.

You’ll work with POS systems, assist with waivers and reservations, and help maintain a clean, safe, and inclusive environment for climbers of all levels. Starting pay is $20/hour.

Qualifications

• Flexible availability, including evenings and weekends.
• Passion for climbing and knowledge of safety practices.
• Friendly and calm under pressure when handling customer needs.
• Self-directed and proactive with tasks.
• Comfortable using computers and POS systems.
• Experience in customer service is a plus but not required.
• CPR and First Aid certification is a plus.

Responsibilities

• Greet visitors, check waivers, and enforce gym policies.
• Answer calls and emails; assist members at the front desk.
• Process memberships and online transactions.
• Manage calendar reservations.
• Resolve customer issues professionally.
• Sell merchandise and climbing gear.
• Ensure safety standards are met and provide guidance.
• Maintain a clean gym and tidy front area.
• Support team and participate in community activities.
• Potential future opportunities with classes.

Skills

Customer service

POS systems

Multitasking

Friendly demeanor

Tools

POS software

Computer literacy

Job description

Touchstone Climbing Inc. is seeking a friendly Front Desk Staff member for our San Francisco gyms. This part-time role (up to 30 hours/week) focuses on welcoming visitors, processing memberships, handling inquiries, and keeping the gym running smoothly.

You’ll work with POS systems, assist with waivers and reservations, and help maintain a clean, safe, and inclusive environment for climbers of all levels. Starting pay is $20/hour.