Clients Services Specialist (Remote)

WhitbeckBeglis; Leesburg (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Excellent benefits

401(K)

Paid time off

Job summary

WhitbeckBeglis PLLC in Leesburg, VA is hiring a Client Services Specialist to handle incoming calls, direct inquiries, and schedule appointments for attorneys. The role requires a friendly, professional demeanor and strong communication skills. You will support paralegals, manage multiple tasks in a fast-paced environment, and assist colleagues as needed. A high school diploma and proficiency with Microsoft Office are required.

Qualifications

• High school diploma or GED required.
• 1–3 months related experience preferred, or equivalent.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent phone etiquette and customer service skills.

Responsibilities

• Answer and direct incoming calls and take messages.
• Schedule appointments for attorneys.
• Support paralegals as needed and maintain files.
• Maintain workflow and assist colleagues as needed; process payments where required.

Skills

Customer service

Phone etiquette

Multitasking

Communication

Professional demeanor

Education

High school diploma or GED

Tools

Microsoft Office

Job description

WhitbeckBeglis PLLC has an immediate opening for a Client Services Specialist to join our team. Responsibilities include taking and directing phone calls and scheduling appointments for attorneys. Support paralegals as needed. A friendly personality, professional demeanor, and strong communication skills are a must. Previous Client Services or Legal Intake strongly preferred.

Requirements

• High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Good administration skills and excellent phone etiquette.
• Individual must possess an outgoing, positive disposition.
• Individual must possess and continually display a professional business demeanor and excellent customer service skills
• Very fast-paced work environment/ able to work under pressure
• Superior attention to detail
• Ability to multitask
• Ability to work independently
• Work with other legal staff
• Process payment
• Maintain activities in their workflow, but also step in to assist other colleagues where needed.
• Has a passion for assisting others, especially in times of crisis.
• Eager to work
• Interested in the legal profession

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision and Distance vision.

Benefits

• Excellent Benefits (medical, dental, vision, life, STD, LTD)
• 401(K)
• 14 days accrued paid time off per year 12 paid holidays annually

WhitbeckBeglis, PLLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.