Client Service Specialist - Leesburg, VA

WhitbeckBeglis; Leesburg (VA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Excellent Benefits (medical, dental, V

401(k)

Paid time off

Paid holidays

Job summary

WhitbeckBeglis PLLC in Leesburg, Virginia is seeking a Client Services Specialist to join our team. This role involves handling phone calls, routing inquiries, and scheduling appointments for attorneys, with support for paralegals as needed.

A friendly, professional demeanor and strong communication skills are essential. The position requires a high school diploma, proficiency in Microsoft Office, and the ability to multitask in a fast-paced environment.

Qualifications

• Must have a high school diploma or GED; related experience a plus.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Excellent phone etiquette and strong administrative skills.
• Outgoing, positive disposition with professional business demeanor.
• Strong customer service focus and ability to communicate clearly.
• Capable of working well under pressure in a fast-paced setting.
• Detail-oriented with excellent organizational skills.
• Ability to multitask and work independently as well as with others.
• Collaborate with legal staff and support teams.
• Demonstrates passion for helping others and interest in the legal field.

Responsibilities

• Answer and direct phone calls and schedule appointments for attorneys.
• Provide support to paralegals as needed.
• Maintain accurate scheduling and workflow for the team.
• Maintain professional presence and courteous client interactions.
• Process payments and coordinate administrative tasks.
• Assist colleagues as needed in a fast-paced environment.

Skills

Communication skills

Multitasking

Professionalism

Customer service

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

WhitbeckBeglis PLLC has an immediate opening for a Client Services Specialist to join our team at our Leesburg, Virginia headquarters. Responsibilities include taking and directing phone calls and scheduling appointments for attorneys. Support paralegals as needed. A friendly personality, professional demeanor, and strong communication skills are a must.

Responsibilities

• High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Good administration skills and excellent phone etiquette.
• Individual must possess an outgoing, positive disposition.
• Individual must possess and continually display a professional business demeanor and excellent customer service skills
• Very fast-paced work environment/ able to work under pressure
• Superior attention to detail
• Ability to multitask
• Ability to work independently
• Work with other legal staff
• Process payment
• Maintain activities in their workflow, but also step in to assist other colleagues where needed.
• Has a passion for assisting others, especially in times of crisis.
• Eager to work
• Interested in the legal profession

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision and Distance vision.

Benefits

• Excellent Benefits (medical, dental, vision, life, STD, LTD)
• 401(K)
• 14 days accrued paid time off per year
• 12 paid holidays annually

WhitbeckBeglis, PLLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.