Client Wellness and Satisfaction Supervisor

SERENITY HOME HEALTH CARE; Niles (IL); On-site; USD 52,000 - 75,000; Full time

Job summary

Serenity Home Health Care in Niles, IL is seeking a Client Wellness and Satisfaction Supervisor to lead home visits, orient clients to services, and assess care quality. You will supervise visits, document outcomes, and maintain strong client relations.

The role requires excellent communication, organization, and a valid driver’s license with insurance. You will coordinate with caregivers and manage client records in AxisCare, performing follow-up as needed.

Qualifications

• Strong attention to detail and documentation.
• Excellent written and verbal communication skills.
• Superb organizational skills.
• A willingness to learn.
• Valid driver’s license, current auto insurance, and a clean driving record.
• High school diploma or equivalent.
• Ability to sit long period while driving.

Responsibilities

• Make home visits to new and existing clients.
• Greet and orient clients to the agency and explain scope of service.
• Conduct supervisory visits and assessments of care.
• Review and assess quality of caregiver care.
• Handle follow-up visits as needed.
• Prepare new client folders for visits.
• Document visits and client communications in AxisCare.
• Conduct client surveys every 3–4 months.
• Distribute necessary supplies to clients and caregivers.
• Perform other duties as assigned.

Skills

Attention to detail

Communication skills

Organizational skills

Willingness to learn

Driver’s license & insurance

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Wellness and Satisfaction Supervisor

Full Time Clerical Niles, IL, US

5 days ago Requisition ID: 1064

Client Wellness and Satisfaction Supervisor

Job Summary

Responsible for making home visits to new and existing clients, greeting and introducing the client to the agency along with detailing their custom scope of service, performing supervisory visits and assessments, providing detailed reports of all client correspondence. Highly organized with great customer service skills. Has excellent interpersonal skills, with a strong ability in time management skills.

Responsibilities

• Calls new clients to set up home visits.
• Opens cases with clients, including confirming proper documentation and information is obtained.
• Assess clients’ situation and environment.
• Reviews and assesses the quality of care performed by the caregivers.
• Conducts follow-up visits as needed or requested.
• Preparing new client folders for home visits.
• Documents all visits and communication with clients and caregivers on AxisCare.
• Conducts client surveys every 3-4 months for home visits.
• Distributes necessary supplies to caregivers/clients as needed.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Strong attention to detail and documentation.
• Excellent written and verbal communication skills.
• Superb organizational skills.
• A willingness to learn.
• Valid driver’s license, current auto insurance, and a clean driving record.

Education and Experience

• High school diploma or equivalent.

Physical Requirements

• Ability to sit long period while driving