Client Training & Enablement Lead

Cardinal Group Companies; Denver (CO); Hybrid; USD 72,000 - 79,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Pet insurance

401(k) retirement plan

Student loan assistance

Licensing and continuing education

Parental leave

Housing allowances or gifts

Job summary

Cardinal Group Companies is seeking a Training & Enablement Specialist (Client-Dedicated) to partner with client operations, customize SOPs, and govern training infrastructure across a portfolio of properties. You will connect client needs with modern learning tools to ensure field teams have the exact skills and resources to perform their day-to-day work confidently and effectively.

The role requires 3+ years leading property management operations, 1–2+ years in instructional design or

Qualifications

• 3+ years of experience leading a team in property management operations.
• 1-2+ years of experience in instructional design, training, or tech enablement.
• Experience with enablement software and PMS tools (Spekit, Cornerstone LXP, Google Sites, Entrata, RealPage, or Yardi).
• Demonstrated experience supporting property transitions, client launches, or multi-site training rollouts.
• Strong communication and presentation skills, with the ability to lead virtual workshops and explain complex workflows clearly to diverse audiences.
• Tech-savvy strategic mindset, with hands‑on experience using AI tools (such as Gemini and Google Workspace AI) to streamline work.
• Strong project management skills, with the ability to balance client priorities and meet deadlines in a fast‑paced environment.
• Ability to travel up to 30% of the time to support client rollouts, property transitions, and live workshops.

Responsibilities

• Own the Source of Truth for all client-dedicated training collateral, SOPs, and client-specific playbooks, ensuring materials remain accurate and current.
• Leverage enablement technology (including Google Sites, Cornerstone LXP, and Spekit) to organize, segment, and deliver customized training content by client and onsite role.
• Partner with the VP, Student Housing Operations and operations leaders to identify skill gaps and build tailored learning paths for onboarding, upskilling, and career growth.
• Use AI tools and modern technology (including Gemini and Google Workspace AI features) to accelerate content creation, build practical learning resources, and elevate training delivery.
• Maintain content governance, ensuring all resources are clearly organized and accessible across the portfolio.
• Lead training deployment for new client integrations, property acquisitions, and community dispositions, managing set-ups and de-activations.
• Collaborate with shared service stakeholders to support smooth software, policy, and technology rollouts across the portfolio of properties.
• Support field onboarding, guiding new team members through structured training paths from day one.
• Manage training participation and progress, ensuring team members complete mandatory client certifications and required modules.
• Build and track learning metrics that connect training completion to real business outcomes, operational performance, and client satisfaction.
• Identify operational friction points across the portfolio and design targeted, practical training solutions to improve performance.
• Champion company culture and core values in every client and team interaction.

Skills

Team leadership

Property management

Operations management

Instructional design

Training / enablement

Virtual workshops

Tools

Spekit

Cornerstone LXP

Google Sites

Entrata

RealPage

Yardi

Job description

Cardinal Group Companies is seeking a Training & Enablement Specialist (Client-Dedicated) to partner with client operations, customize SOPs, and govern training infrastructure across a portfolio of properties. You will connect client needs with modern learning tools to ensure field teams have the exact skills and resources to perform their day-to-day work confidently and effectively.

The role requires 3+ years leading property management operations, 1–2+ years in instructional design or