Client Tech Engineer II - AI-Driven Ops & Runbooks

Exelixis; Alameda (CA); On-site; USD 106,000 - 151,000; Full time

Benefits offered by this job

401k plan

Health, dental, and vision insurance

Stock options

Discretionary bonus

Paid holidays

Job summary

Exelixis is seeking an Engineer II - Client Technology to provide advanced engineering support across a broad range of technologies and platforms. You will anticipate and resolve escalated technical issues, ensuring reliability and performance of end-user technologies.

You will leverage approved AI assistants to accelerate diagnosis and training while retaining human decision-making for remediation actions.

Qualifications

• Proven ability to resolve complex IT issues across platforms.
• Experience with Agile environments and ticketing systems.
• Ability to document solutions for knowledge bases.
• Strong communication with cross-functional teams.

Responsibilities

• Diagnose and resolve complex hardware, software, and app issues with minimal business disruption.
• Coordinate upgrades, patches, and device refreshes for security and performance.
• Develop runbooks and decision trees from recurring incidents.
• Validate AI-assisted recommendations through logs before changes.
• Provide product training to internal support staff.

Skills

Engineering practices

Troubleshooting

Independent work

AI-assisted analysis

Education

High School diploma

Associate's degree

Bachelor's degree

Equivalent combination

Tools

JIRA

JSM

Administrative consoles

Job description

Exelixis is seeking an Engineer II - Client Technology to provide advanced engineering support across a broad range of technologies and platforms. You will anticipate and resolve escalated technical issues, ensuring reliability and performance of end-user technologies.

You will leverage approved AI assistants to accelerate diagnosis and training while retaining human decision-making for remediation actions.