Lab Operations Engineer II - AI-Driven Tech Support

Exelixis, Inc.; Alameda (CA); Hybrid; USD 106,000 - 151,000; Full time

Benefits offered by this job

401k plan

Medical insurance

Dental insurance

Vision coverage

Life insurance

Disability insurance

Flexible spending accounts

Discretionary annual bonus

Stock options

Vacation days

Company holidays

Job summary

Exelixis, Inc. in Alameda, CA is seeking an Engineer II to support client technologies and end-user devices. The role emphasizes AI-assisted diagnosis, runbook creation, and rigorous validation before changes.

You will work with cross-functional teams to ensure secure, compliant, and high-performing user tech. Strong troubleshooting, agile practices, and scripting abilities are valued for continuous improvement.

Qualifications

• Proven ability to resolve technical issues in an IT environment
• Advanced knowledge of troubleshooting and maintaining client technologies
• Ability to resolve complex technical issues and contribute to process improvements
• Ability to work independently and exercise sound judgment
• Experience with scripting or automation tools to streamline tasks and workflows
• Ability to document solutions and contribute to knowledge bases
• Strong knowledge of product-centric and agile framework models
• Ability to evaluate AI-assisted diagnostic hypotheses, confirm with logs/telemetry, and document evidence-based conclusions

Responsibilities

• Diagnose and resolve complex hardware, software, and application issues
• Proactively ensure user devices are secure, compliant, and performing efficiently
• Leverage diagnostic tools and logs, using AI-assisted correlation to accelerate root cause identification
• Convert recurring incident patterns into runbooks and decision trees
• Classify AI-assisted recommendations by risk and validate before changes
• Access and manage systems via administrative consoles with elevated privileges
• Create documentation for technical solutions, deployment procedures, and automation scripts
• Provide product training to internal support staff on relevant technologies

Skills

Troubleshooting

IT environment

Agile methodologies

JIRA/JSM

Automation scripting

Documentation

Cross-functional communication

Independent work

Education

High School diploma + 9 years experience

Associate’s degree + 7 years experience

Bachelor’s degree + 5 years experience

Equivalent combination of education/experience

Technical certification

Tools

JIRA

JSM

Automation tools

Job description

Exelixis, Inc. in Alameda, CA is seeking an Engineer II to support client technologies and end-user devices. The role emphasizes AI-assisted diagnosis, runbook creation, and rigorous validation before changes.

You will work with cross-functional teams to ensure secure, compliant, and high-performing user tech. Strong troubleshooting, agile practices, and scripting abilities are valued for continuous improvement.