Client Systems Engineer 1 - Information Systems - FT - Day

stormontvail; Topeka (KS); Híbrido; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Stormont Vail Health in Topeka, KS is seeking a Client Systems Engineer to join the Help Desk. You will troubleshoot PCs, mobile devices, printers, and peripherals, and lead escalation on complex issues.

This role requires a Bachelor's in IT and 2 years in desktop support; certification is preferred. The position offers a first shift hybrid schedule with occasional travel to clinics across NE Kansas.

Formación

• Bachelor's degree in an IT-related field is required or preferred.
• 2 years' experience supporting Windows-based PCs and PC-related applications.
• Proficient in Windows 10 deployment, maintenance, and troubleshooting.

Responsabilidades

• Troubleshoot PCs, mobile devices, printers, and peripherals promptly.
• Research and test new technology; recommend initiatives.
• Provide instruction and mentorship to Help Desk staff.
• Analyze performance and resolve complex client problems.

Conocimientos

Windows 10

Network devices

Documentation

Print server

SCCM

Educación

Bachelor's Degree IT related field

A+ Certification

Network+ Certification

Security+ Certification

Microsoft Windows MCSA

Descripción del empleo

Position Status

Full time Shift:

First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 40

Job Information

Exemption Status: Exempt

A Brief Overview

The Client Systems Engineer is an advanced technical position that reports up to the Help Desk Manager and is involved with projects, research, and testing of new technology. A CSE is a resource utilized by the Help Desk for tough problems, as well as potentially any initiative that touches the client workstations. The CSE is the last step in the Helpdesk technical escalation path. Each CSE inspects the service activity for his/her assigned areas within the organization and is expected to review all service requests for their area of responsibility before the service request is routed to another team.

Education Qualifications

• Bachelor's Degree IT related field. Preferred

Experience Qualifications

• 2 years Experience working in a desktop technician role supporting Window's based PCs and PC related applications. Required
• 2 years Experience with SVH Information Technology. Preferred

Skills and Abilities

• Proficient in the deployment, maintenance and troubleshooting of the Windows 10 operating system. (Required proficiency)
• In depth understanding of the configuration, installation and maintenance of various network attached devices and services. (Required proficiency)
• Strong interpersonal and communications (oral and written) skills ability to document operational procedures, system configurations, and architectural design diagrams. (Required proficiency)
• Print Server Administration skills. (Preferred proficiency)
• Microsoft SCCM Administration skills. (Preferred proficiency)

Licenses and Certifications

• A+ Certification - COMPTIA Preferred
• Network + Certification - COMPTIA Preferred
• Security + Certification - COMPTIA Preferred
• Microsoft Windows MCSA is preferred.

What you will do

• Apply technical expertise to troubleshoot PCs, mobile devices, printers, and peripherals in a timely, professional manner.
• Research and test new technology and make recommendations to the organization on future/proposed technology initiatives.
• Provides instruction & mentorship to Help Desk staff.
• Performance & troubleshooting analysis of the most difficult client problems that are typically not able to be resolved at the Help Desk.
• Participates in or leads strategic projects as assigned by Help Desk Manager.
• Perform related duties as assigned by Help Desk Manager.
• Responsible for developing and maintaining the Help Desk Tech training process.
• Assist in the setup and administration of our Windows and Epic print environment.
• Develop and maintain technical documentation essential for Help Desk training and operations.
• Installing, configuring, testing and maintaining operating systems, application software and system management tools.

Travel Requirements

5% Occasionally travel to off-campus clinic locations spread out across NE Kansas

Required for All Jobs

Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health

Performs other duties as assigned

Patient Facing Options

Position is Not Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

Hybrid

Scope

No Supervisory Responsibility

Budget Responsibility

No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Ladders): Occasionally 1-3 Hours
• Climbing (Stairs): Occasionally 1-3 Hours
• Crawling: Occasionally 1-3 Hours
• Crouching: Occasionally 1-3 Hours
• Driving (Automatic): Occasionally 1-3 Hours
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Frequently 3-5 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Frequently 3-5 Hours
• Handling: Frequently 3-5 Hours
• Hearing: Frequently 3-5 Hours
• Kneeling: Occasionally 1-3 Hours
• Lifting: Occasionally 1-3 Hours up to 50 lbs
• Operate Foot Controls: Rarely less than 1 hour
• Pulling: Frequently 3-5 Hours up to 50 lbs
• Pushing: Frequently 3-5 Hours up to 50 lbs
• Reaching (Forward): Frequently 3-5 Hours up to 50 lbs
• Reaching (Overhead): Frequently 3-5 Hours up to 50 lbs
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Frequently 3-5 Hours
• Stooping: Occasionally 1-3 Hours
• Talking: Frequently 3-5 Hours
• Walking: Frequently 3-5 Hours

Working Conditions

• Combative Patients: Rarely less than 1 hour
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Infectious Diseases: Rarely less than 1 hour
• Mechanical: Rarely