Patient Services Associate - Health Connections - FT - Day

Stormont Vail Health; Topeka (KS); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Stormont Vail Health is seeking a Patient Service Associate to manage high volumes of incoming calls, coordinate patient transfers, and schedule discharge follow-ups. This non-clinical role interfaces with providers and nursing staff to ensure timely patient care.

The position requires a High School Diploma or GED with 2 years of healthcare and customer service experience preferred. Strong data entry and transfer protocol knowledge are essential for success.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• 2 years healthcare experience preferred; 2 years customer service experience preferred.

Responsibilities

• Answer high volume calls from community, physicians and staff in a timely, professional manner.
• Coordinate transfers from referring physicians into Stormont Vail Health; document inquiries in the database.
• Schedule hospital discharge follow-up appointments for patients.
• Assist in registration or other administrative tasks as needed.
• Maintain accurate patient demographics and chief concerns in the nursing queue and SharePoint.

Skills

Healthcare experience

Customer service

Documentation

Transfer protocols

Data entry

Education

High School Diploma / GED

Bachelor's Degree

Tools

SharePoint

Transfer Module

EMSystem

Job description

Job Information Exemption Status: Non-Exempt A Brief Overview The Patient Service Associate position is a non-clinical position whose primary responsibility is to the providers and patients. This position is accountable to receive and process a high volume of incoming calls from community callers, physicians/staff in a timely and professional manner. PSA's are responsible for paging of all patient care requests; most specifically paging of critical time sensitive needs. The PSA must respond quickly and accurately to avoid delay in patient care. They coordinate all transfers from referring physicians into Stormont Vail Health. PSA's schedule hospital discharge follow up appointments for patients discharged from Stormont Vail Health. The PSA works closely with all providers/nursing staff to insure patients are cared for in a timely and efficient manner. Education Qualifications* High School Diploma / GED Required* Bachelor's Degree PreferredExperience Qualifications* 2 years Healthcare experience. Preferred* 2 years Customer service experience. PreferredSkills and Abilities* Knowledge of age appropriate protocols regarding transfer and trauma calls. (Required proficiency)* Ability to accurately document all inquiries into database for statistical purposes. (Required proficiency)What you will do* Responsible for paging of Critical Time sensitive needs. Paging of all patient care requests.* Coordination of all transfers from referring physicians and entering information into the Transfer Module and Sharepoint.* Assignment of hospitalist to ER patients admitted to Stormont Vail Health as in-patient of observation.* Responsible for hospital patient discharge appointments for both Cotton O’Neil and non- Cotton O’Neil patients and notifying patient of appointment either by phone or letter.* Responsible for reviewing demographic information and entering patient information/chief concern into Nursing queue for after- hours nurse triage requests.* Answers all incoming calls, reschedules patient appointments for physicians and/or PA’s when provider is out of office. Directs calls to appropriate staff. Responsible for cancelling of patient appointments when requested and sending info to the provider office.* Responsible for registration of clients of various classes/events sponsored by Stormont Vail Health.* Responsible for maintaining the state wide EMSystem with accurate updated info regarding bed status, diversions, bed drills.* Cross-train and acts as back up for registration or other administrative peers.* Works collaboratively with personnel in other departments to insure quality service to clients.* Maintains a strong communication system within the department to facilitate prompt accurate service to clients.* Participates in weekly huddles; utilizes A3 problem solving to improve processes & develop standard work.* Receives incoming telephone calls; screens and appropriately routes calls to other departments and medical staff as appropriate.* Participates in monthly staff meetings.Required for All Jobs* Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health* Performs other duties as assignedPatient Facing Options* Position is Not Patient FacingRemote Work Guidelines* Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.* Stable access to electricity and a minimum of 25mb upload and internet speed.* Dedicate full attention to the job duties and communication with others during working hours.* Adhere to break and attendance schedules agreed upon with supervisor.* Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.Remote Work Capability* HybridScope* No Supervisory Responsibility* No Budget Responsibility No Budget ResponsibilityPhysical Demands* Balancing: Occasionally 1-3 Hours* Carrying: Occasionally 1-3 Hours* Climbing (Ladders): Rarely less than 1 hour* Climbing (Stairs): Rarely less than 1 hour* Crawling: Rarely less than 1 hour* Crouching: Rarely less than 1 hour* Driving (Automatic): Rarely less than 1 hour* Driving (Standard): Rarely less than 1 hour* Eye/Hand/Foot Coordination: Frequently 3-5 Hours* Feeling: Occasionally 1-3 Hours* Grasping (Fine Motor): Frequently 3-5 Hours* Grasping (Gross Hand): Occasionally 1-3 Hours* Handling: Occasionally 1-3 Hours* Hearing: Occasionally 1-3 Hours* Kneeling: Rarely less than 1 hour* Lifting: Occasionally 1-3 Hours up to 10 lbs* Operate Foot Controls: Rarely less than 1 hour* Pulling: Occasionally 1-3 Hours up to 10 lbs* Pushing: Occasionally 1-3 Hours up to 10 lbs* Reaching (Forward): Occasionally 1-3 Hours up to 10 lbs* Reaching (Overhead): Occasionally 1-3 Hours up to 10 lbs* Repetitive Motions: Frequently 3-5 Hours* Sitting: Frequently 3-5 Hours* Standing: Occasionally 1-3 Hours* Stooping: Occasionally 1-3 Hours* Talking: Occasionally 1-3 Hours* Walking: Occasionally 1-3 HoursWorking Conditions* Burn: Rarely less than 1 hour* Chemical: Rarely less than 1 hour* Combative Patients: Rarely less than 1 hour* Dusts: Rarely less than 1 hour* Electrical: Rarely less than 1 hour* Explosive: Rarely less than 1 hour* Extreme Temperatures: Rarely less than 1 hour* Infectious Diseases: Rarely less than 1 hour* Mechanical: Rarely less than 1 hour* Needle Stick: Rarely less than 1 hour* Noise/Sounds: Rarely less than 1 hour* Other Atmospheric Conditions: Rarely less than 1 hour* Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour* Radiant Energy: Rarely less than 1 hour* Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour* Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour* Hazards (other): Rarely less than 1 hour* Vibration: Rarely less than 1 hour* Wet and/or Humid: Rarely less than 1 hour