Client System Administrator - 304705A

DNI (Delaware Nation Industries); Patterson Township (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Premium health benefits

401K match

Disability insurance

Pet Insurance

Education reimbursement

Parking and transit benefits

Job summary

DNI is seeking a Client System Administrator to support AFIT/LS at Wright-Patterson Air Force Base, Ohio. This role provides day-to-day IT support for end users, classrooms, and shared systems as part of the centralized AFIT Help Desk.

The position focuses on troubleshooting user issues, maintaining desktops, laptops, printers, and software, and helping keep IT operations running smoothly during normal business hours.

Qualifications

• Active Secret clearance (or higher DoD clearance)
• CompTIA Security+ (or DoD 8140)
• Experience supporting end-user desktops, laptops, printers, and standard office IT hardware/software in a managed enterprise environment
• Ability to troubleshoot hardware and software issues and restore service efficiently

Responsibilities

• Provide client system administration support to AFIT/LS as an extension of the centralized AFIT Help Desk
• Install, configure, and manage end-user hardware, operating systems, and software applications
• Deliver customer support for the operation, restoration, and configuration of information systems
• Support standardized student classroom configurations and reset shared student computers to approved baseline configurations
• Coordinate and process trouble tickets, document actions, analyze root causes, and track issues through resolution
• Respond to user requests by email, phone, or direct conversation and escalate issues when needed
• Configure and support laptops for travel and remote access, plus basic mobile phone and AV equipment support
• Oversee and track IT hardware/software inventories
• Provide weekday support during normal business hours for AFIT/LS faculty, staff, students, and shared learning environments

Skills

Secret clearance

Security+

End-user support

Troubleshooting

Job description

DNI is seeking a Client System Administrator to support AFIT/LS at Wright-Patterson Air Force Base, Ohio. This role provides day-to-day IT support for end users, classrooms, and shared systems as part of the centralized AFIT Help Desk.

The position focuses on troubleshooting user issues, maintaining desktops, laptops, printers, and software, and helping keep IT operations running smoothly during normal business hours.

Key Responsibilities

• Provide client system administration support to AFIT/LS as an extension of the centralized AFIT Help Desk
• Install, configure, and manage end-user hardware, operating systems, and software applications
• Deliver customer support for the operation, restoration, and configuration of information systems
• Support standardized student classroom configurations and reset shared student computers to approved baseline configurations
• Coordinate and process trouble tickets, document actions taken, analyze root causes, and track issues through resolution
• Respond to user requests received by email, phone, or direct conversation and elevate issues that cannot be resolved through local procedures
• Configure and support laptops for travel and remote access, along with basic mobile phone and audio/visual equipment support
• Oversee, track, and maintain custodial responsibility of the organization's IT hardware and software inventories
• Provide weekday support during normal business hours for AFIT/LS faculty, staff, students, and shared learning environments

Requirements

• Active Secret clearance (or higher DoD clearance)
• CompTIA Security+ (or DoD 8140 equivalent)
• Experience supporting end-user desktops, laptops, printers, and standard office IT hardware/software in a managed enterprise environment
• Ability to troubleshoot hardware and software issues, determine probable cause, and restore service effectively

Benefits

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.