Client IT Systems Admin – End-User & Desktop Support

Delaware Nation Industries; Bath Township (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Covers 100% of employee benefit prem.

Matching 401K

Short- and Long-Term Disability

Parking and Transit Benefits

Job summary

Delaware Nation Industries seeks a Client System Administrator to support AFIT/LS at Wright-Patterson Air Force Base, Ohio. You will provide day-to-day IT support for end users, classrooms, and shared systems as part of the centralized AFIT Help Desk.

Responsibilities include installing and configuring hardware and software, troubleshooting issues, managing classroom configurations, handling trouble tickets, and ensuring IT operations run smoothly during normal business hours for faculty, staff,

Qualifications

• Active Secret clearance (or higher DoD clearance).
• CompTIA Security+ (or DoD 8140 equivalent).
• Experience supporting end-user desktops, laptops, printers, and standard office IT hardware/software in a managed enterprise environment.
• Ability to troubleshoot hardware and software issues and restore service.

Responsibilities

• Provide client system administration support to AFIT/LS as an extension of the centralized AFIT Help Desk.
• Install, configure, and manage end-user hardware, operating systems, and software applications.
• Deliver customer support for the operation, restoration, and configuration of information systems.
• Support standardized student classroom configurations and reset shared student computers to approved baseline configurations.
• Coordinate and process trouble tickets, document actions taken, analyze root causes, and track issues through resolution.
• Respond to user requests received by email, phone, or direct conversation and escalate as needed.
• Configure and support laptops for travel and remote access, along with basic mobile phone and audio/visual equipment support.
• Oversee, track, and maintain custodial responsibility of the organization’s IT hardware and software inventories.
• Provide weekday support during normal business hours for AFIT/LS faculty, staff, students, and shared learning environments.

Skills

Active Secret clearance

Troubleshooting

End-user support

Hardware/Software support

Tools

Security+ certification

DoD 8140 equivalent

Job description

Delaware Nation Industries seeks a Client System Administrator to support AFIT/LS at Wright-Patterson Air Force Base, Ohio. You will provide day-to-day IT support for end users, classrooms, and shared systems as part of the centralized AFIT Help Desk.

Responsibilities include installing and configuring hardware and software, troubleshooting issues, managing classroom configurations, handling trouble tickets, and ensuring IT operations run smoothly during normal business hours for faculty, staff,