Client Systems Administrator - IT Help Desk (Secret)

DNI (Delaware Nation Industries); Patterson Township (OH); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Premium health benefits

401K match

Disability insurance

Pet Insurance

Education reimbursement

Parking and transit benefits

Résumé du poste

DNI is seeking a Client System Administrator to support AFIT/LS at Wright-Patterson Air Force Base, Ohio. This role provides day-to-day IT support for end users, classrooms, and shared systems as part of the centralized AFIT Help Desk.

The position focuses on troubleshooting user issues, maintaining desktops, laptops, printers, and software, and helping keep IT operations running smoothly during normal business hours.

Qualifications

• Active Secret clearance (or higher DoD clearance)
• CompTIA Security+ (or DoD 8140)
• Experience supporting end-user desktops, laptops, printers, and standard office IT hardware/software in a managed enterprise environment
• Ability to troubleshoot hardware and software issues and restore service efficiently

Responsabilités

• Provide client system administration support to AFIT/LS as an extension of the centralized AFIT Help Desk
• Install, configure, and manage end-user hardware, operating systems, and software applications
• Deliver customer support for the operation, restoration, and configuration of information systems
• Support standardized student classroom configurations and reset shared student computers to approved baseline configurations
• Coordinate and process trouble tickets, document actions, analyze root causes, and track issues through resolution
• Respond to user requests by email, phone, or direct conversation and escalate issues when needed
• Configure and support laptops for travel and remote access, plus basic mobile phone and AV equipment support
• Oversee and track IT hardware/software inventories
• Provide weekday support during normal business hours for AFIT/LS faculty, staff, students, and shared learning environments

Connaissances

Secret clearance

Security+

End-user support

Troubleshooting

Description du poste

DNI is seeking a Client System Administrator to support AFIT/LS at Wright-Patterson Air Force Base, Ohio. This role provides day-to-day IT support for end users, classrooms, and shared systems as part of the centralized AFIT Help Desk.

The position focuses on troubleshooting user issues, maintaining desktops, laptops, printers, and software, and helping keep IT operations running smoothly during normal business hours.