Client Support Team Lead, Healthcare Claims & COB

National Healthcare Solutions, Inc.; El Paso (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Assured Benefits Administrators, Inc. in El Paso, TX, seeks a Client Support Specialist Team Lead to oversee the CSS team's daily operations, monitor KPIs, and ensure service standards.

You will be the primary resource for team members, Account Executives, and internal stakeholders, guiding COB activities and maintaining strong client communications.

The role emphasizes coaching, process improvement, and cross-department collaboration to deliver outstanding healthcare support.

Qualifications

• 3+ years of healthcare experience with client services.
• Leadership experience in a supervisory role.
• Strong communication and organizational skills.

Responsibilities

• Oversee CSS team performance and meet KPIs.
• Coordinate COB activities with internal teams and clients.
• Coach and develop CSS staff.
• Escalate complex client issues to ensure timely resolution.
• Maintain accurate documentation and reporting.
• Collaborate with Account Executives and providers.

Skills

Team leadership

Customer service

COB knowledge

Cross-functional collaboration

Microsoft Office

Education

Associate/Bachelor degree preferred

Tools

Microsoft Office

Job description

Assured Benefits Administrators, Inc. in El Paso, TX, seeks a Client Support Specialist Team Lead to oversee the CSS team's daily operations, monitor KPIs, and ensure service standards.

You will be the primary resource for team members, Account Executives, and internal stakeholders, guiding COB activities and maintaining strong client communications.

The role emphasizes coaching, process improvement, and cross-department collaboration to deliver outstanding healthcare support.