Client Support Lead - Healthcare Claims & COB

Independent Medical Systems, Inc.; El Paso (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Assured Benefits Administrators, Inc. (ABA) is seeking a Client Support Specialist Team Lead in El Paso, TX to oversee the CSS team and ensure KPIs and service standards.

You will coordinate COB activities, support account management initiatives, and maintain strong client communications across brokers, providers, and internal partners. The role requires leadership experience in healthcare or related fields, strong communication, and the ability to coach and train team members while improving

Qualifications

• Associate's or Bachelor's degree preferred. Relevant experience in healthcare claims administration, client support, account management, Coordination of Benefits (COB), benefit administration, or other related responsibilities will be considered in lieu of a degree.
• 3+ years of progressive experience in healthcare, insurance, client services, claims operations, or a related field, with one year of leadership experience in a supervisory or team lead capacity.

Responsibilities

• Monitor KPIs, productivity, quality, and service expectations.
• Oversee COB claims activities, ensuring accurate handling, timely resolution, and appropriate follow-up.
• Partner with Account Executives to resolve client concerns and support account needs.
• Ensure all external communications, including emails and client inquiries, are tracked and responded to within service standards.
• Serve as an escalation point for complex client, provider, broker, and internal issues.
• Maintain knowledge of health plan benefits, accumulators, deductibles, and plan design components.
• Provide coaching, training, and day-to-day guidance to CSS team members.
• Monitor workflow and identify opportunities to improve processes, efficiency, and service delivery.
• Maintain accurate documentation, reporting, and issue tracking.

Skills

Leadership experience

Customer service

Verbal and written communication

Organizational skills

Analytical skills

Problem solving

Multitasking

Education

Associate's degree

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Assured Benefits Administrators, Inc. (ABA) is seeking a Client Support Specialist Team Lead in El Paso, TX to oversee the CSS team and ensure KPIs and service standards.

You will coordinate COB activities, support account management initiatives, and maintain strong client communications across brokers, providers, and internal partners. The role requires leadership experience in healthcare or related fields, strong communication, and the ability to coach and train team members while improving