Client Support Specialist (Shallotte Office)

Sizemoreinsurance; Northern (KY); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Sizemore Insurance is seeking a Client Support Specialist to serve as a daily point of contact for clients, ensuring high-level service and accurate handling of policy changes and billing inquiries. This is a client-facing role that supports growth and retention through responsiveness and professionalism.

The role emphasizes detail orientation, clear communication, and ownership, contributing to a team-first culture and sustainable client relationships.

Qualifications

• Prior customer service experience required (insurance experience preferred).
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for client service needs
• Handle inbound calls, emails, and service requests with professionalism and urgency
• Process policy changes, documentation, and routine service work accurately and efficiently
• Assist clients with questions, billing inquiries, and coverage support
• Follow up on outstanding items to ensure completion and client satisfaction
• Support producers and team members in delivering a seamless client experience
• Maintain organized and accurate account records in company systems
• Help ensure consistency and quality across all service interactions

Skills

Customer service

Attention to detail

Clear communication

Multi-tasking

Team-oriented

Dependable

Education

North Carolina Property and Casualty license (preferred)

Job description

Job ID:

client-support-specialist-shallotte-office

Strengthen Relationships. Deliver Service. Support Growth. Sizemore Insurance is hiring a Client Support Specialist (CSS)

This is not a task-only support position. This is a client-facing role that plays a critical part in protecting relationships, supporting the team, and delivering a consistent, high-level client experience.

You will be a daily point of contact for clients, help drive retention through responsiveness and accuracy, and ensure every interaction reflects the professionalism of our company.

If you are detail-oriented, communicate clearly, and take pride in doing things right the first time, this role was built for you.

Who We Are

Sizemore Insurance is an established independent company founded in 1977, serving businesses and families across North Carolina's coastal and growing communities.

Our reputation is built on:

• The latest technology and systems designed for efficiency, allowing our team to work smarter, move faster, and deliver a higher level of service
• A strong, team-first culture grounded in trust, accountability, and continuous professional growth
• Long-term client relationships built through preparation, responsiveness, and genuine care
• Stable, forward-looking leadership committed to developing people, expanding opportunity, and building lasting success

We are building a service platform designed for sustained growth and long-term impact.

What You'll Do

• Serve as a primary point of contact for client service needs
• Handle inbound calls, emails, and service requests with professionalism and urgency
• Process policy changes, documentation, and routine service work accurately and efficiently
• Assist clients with questions, billing inquiries, and coverage support
• Follow up on outstanding items to ensure completion and client satisfaction
• Support producers and team members in delivering a seamless client experience
• Maintain organized and accurate account records in company systems
• Help ensure consistency and quality across all service interactions

  This role protects client relationships and supports the overall performance of the company.

  What We're Looking For
  • Prior customer service experience required (insurance experience preferred)
  • Active North Carolina Property and Casualty license preferred
  • Strong attention to detail and accuracy
  • Clear, professional communication skills (written and verbal)
  • Ability to manage multiple priorities in a fast-paced environment
  • Dependable, organized, and proactive in daily responsibilities
  • Team-oriented with a strong service mindset

  We are looking for someone who takes ownership of their work and contributes to a high-performing team.

  At Sizemore Insurance, strong service is the foundation of strong relationships.

  Compensation and Benefits
  • Salary range: $35,000–$55,000+ based on experience and background
  • Health insurance benefits
  • 401(k) matching program
  • Paid time off up to 17 days
  • 17 additional paid holidays
  • Stable, growth-focused leadership