Account Manager

Sia Group; Wil-Mar Park (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Work-life balance

401(k) with company match

Health, Dental and Vision Insurance

Telehealth and In-Home Urgent Care

PTO

Wellness Resources

Free food, snacks, and beverages

Ongoing training and professional dev.

Team-oriented culture

Job summary

SIA Group is seeking an Insurance Account Manager based in Concord, NC. In this role, you'll be the go-to resource for clients, ensuring they feel supported while guiding them through their insurance needs.

Building strong relationships is key as you manage client accounts and deliver exceptional service. Your responsibilities include responding to client inquiries, preparing quotes, and conducting reviews to recommend insurance solutions.

Qualifications

• Must have an active North Carolina Property & Casualty or Life & Health license.
• Minimum of two years of insurance service experience or comparable education and experience.
• Strong knowledge of insurance products and agency procedures.

Responsibilities

• Provide day-to-day service to clients by updating policies and answering questions.
• Respond to client calls related to new and existing policies, including claims support.
• Prepare quotes, bind new coverage, and negotiate with carriers when appropriate.
• Schedule and participate in client reviews to evaluate coverage and recommend solutions.
• Resolve service issues by identifying concerns and implementing effective solutions.

Skills

Client relationship management

Problem solving

Customer service

Attention to detail

Organizational skills

Communication skills

Time management

Education

Active Property & Casualty or Life & Health license

2 years insurance service experience

Tools

Agency management systems

Rating tools

Job description

At SIA Group, our culture is something we pride ourselves on and is the foundational element to our success. With employees at the heart of our enterprise, we invest in our team to make a difference and improve the lives of those we serve. We empower employees through an environment that encourages innovation, growth, and provides resources for success.

Proud of Our Unique Culture

Our team enjoys an environment where they are challenged, inspired, and supported by one another on a daily basis. We are proud of our unique culture that creates an atmosphere to have fun while working hard!

Success

Whether it is signing a new client, an employee receiving a promotion, or a team member passing the Insurance License test, we celebrate and share in our colleagues' successes!

Community Service

To improve the lives of those we serve, giving back to our community is essential. At SIA Group, our team participates in a variety of charities, community, and volunteer events to give back throughout North Carolina.

Office Fun

Our employees enjoy luncheons and team activities to build relationships while having fun together!

Professional Development

We want our employees to grow with us! SIA Group prides itself on empowering employees' to reach their fullest potential. We offer mentoring, educational plans, and training resources to ensure our team is positioned for success.

Teamwork

A supportive, happy, and cohesive team is crucial to maintaining our work culture. Our departments often work together to produce successful client products.

What Our Employees Are Saying

"My supervisor has a clear trajectory for my role in the company, and as I am challenged with new responsibilities, the support I receive from management gives me the confidence I need in order to achieve these milestones in my career."

"I have found that if you have a good attitude and excellent work ethic, management will do everything in their power to help you grow within the company."

"Family-like environment with a strong understanding of a work/life balance."

"They give you all the tools/resources you need to take yourself to the next level."

Current Job Openings

Position:Account Manager

Location: Concord, NC

Job Id:317

# of Openings:1

Insurance Account Manager

At SIA Group, we’re more than an insurance agency; we’re a team that helps people feel confident in their coverage and supported every step of the way. With offices across North Carolina, we provide insurance, risk management, and employee benefits solutions to businesses and individuals alike.

We’re growing and looking for an Insurance Account Manager to join our Concordteam. If you enjoy building relationships, solving problems, and being a trusted advisor to clients, this is an opportunity to grow your career with a company that values your expertise.

Why You’ll Love This Role

As an Account Manager, you’ll be the go-to resource for your clients. You’ll build strong relationships, guide them through coverage decisions, and ensure they feel supported at every stage. This role combines customer service, technical knowledge, and problem-solving to deliver a high-quality client experience.

What You’ll Do

You will play a key role in managing client relationships and delivering exceptional service:

• Provide day-to-day service to clients by updating policies, answering questions, processing payments, and delivering documentation
• Respond to client calls and correspondence related to new and existing policies, including claims support during business and after hours as needed
• Partner with producers or work directly with clients to understand coverage needs, gather information, research options, and present solutions
• Prepare quotes, bind new coverage, cancel existing policies, and negotiate with carriers when appropriate
• Schedule and participate in client reviews to evaluate coverage, identify exposures, and recommend solutions to better protect their business or personal assets
• Process renewals, remarket policies when needed, and help round out accounts with additional coverage opportunities
• Resolve service issues by identifying concerns, determining root causes, and implementing effective solutions with follow-up
• Review policies and audits for accuracy and coordinate corrections between clients and carriers
• Maintain detailed and accurate records in the agency management system
• Collaborate with team members, share knowledge, and provide support and mentorship when needed

What We’re Looking For

We’re looking for someone who is relationship-driven, detail-oriented, and confident in their expertise:

• Active North Carolina Property & Casualty or Life & Health license
• Minimum of two years of insurance service experience or comparable education and experience
• Strong knowledge of insurance products, coverages, underwriting, and agency procedures
• Excellent customer service skills with a professional and approachable communication style
• Strong written and verbal communication skills, along with solid math and reading comprehension
• High attention to detail with strong organization, multitasking, and follow-up skills
• Ability to manage complex situations, solve problems independently, and stay calm under pressure
• Strong time management skills and a high level of personal accountability
• Comfortable using agency management systems, rating tools, and carrier websites

Build Your Career with SIA Group

At SIA Group, we’re all about helping our team learn, grow, and build a career they’re proud of. You’ll be part of a supportive environment where your expertise is valued and your growth is encouraged.

• Work-life balance
• 401(k) with company match
• Health, Dental and Vision Insurance
• Telehealth and In-Home Urgent Care
• PTO
• Wellness Resources
• Free food, snacks, and beverages
• Ongoing training and professional development
• A collaborative, team-oriented culture with opportunities for career advancement

If you’re someone who enjoys building relationships, solving problems, and delivering exceptional service, we’d love to connect with you.